AlyH | Stripe Developers | Page 1

lucid quailBOT Oct 19, 2022, 6:56 PM

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south sorrel Oct 19, 2022, 6:56 PM

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What is the error you are seeing?

topaz mason Oct 19, 2022, 6:56 PM

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Nothing on the screen

south sorrel Oct 19, 2022, 6:57 PM

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How many devices are affected?

topaz mason Oct 19, 2022, 6:57 PM

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We tried on 2 ipads and 2 iphones

south sorrel Oct 19, 2022, 6:58 PM

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Is it just 1 terminal?

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What device type?

topaz mason Oct 19, 2022, 6:59 PM

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while talking to you, I asked my colleague for her terminal to test and it connected. So I went back to my old one and that didn't connect.

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So I have one terminal connecting with iOS device and one connecting with Android, but not vice versa

south sorrel Oct 19, 2022, 7:01 PM

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What terminal device is this? Can you provide models and serial #s for affected devices?

topaz mason Oct 19, 2022, 7:03 PM

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give me a couple on minutes

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I'm back

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SN: STRM26140004995 connects with iOS device fine but not Android

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SN: STRM26142047760 connects with Android device but not iOS

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Stripe Reader M2

south sorrel Oct 19, 2022, 7:13 PM

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Ok thanks for that. Let me get a colleague to take a look at this

topaz mason Oct 19, 2022, 7:13 PM

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Thank you

daring haven Oct 19, 2022, 7:19 PM

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Hello 👋
When you try to connect, do you see any errors thrown by the SDK?

topaz mason Oct 19, 2022, 7:19 PM

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Also, STRM26142047760 connects to Android but doesn't recognize test card

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No error

daring haven Oct 19, 2022, 7:21 PM

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Do you have any logs from the devices that you could share?
As far as I know, we haven't changed anything as such

topaz mason Oct 19, 2022, 7:22 PM

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Let me see if I can pull it out

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I may have to pull it by running in debug

daring haven Oct 19, 2022, 7:23 PM

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Thank you

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Also, are the readers lighting up any LEDs constantly?

topaz mason Oct 19, 2022, 7:24 PM

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I just saw that terminal lights flickering and now its processing on Android

daring haven Oct 19, 2022, 7:25 PM

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huh does your app support updates for the reader?

topaz mason Oct 19, 2022, 7:25 PM

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I hope so

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I can take a look into the SDK

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Is there some documentations on checking for updates on the hardware?

daring haven Oct 19, 2022, 7:27 PM

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yup sharing just a sec

topaz mason Oct 19, 2022, 7:28 PM

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STRM26142047760 is now connecting in iOS and processing cards

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STRM26140004995 is now connecting in Android

daring haven Oct 19, 2022, 7:31 PM

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Ah interesting, glad they're back to working state

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Here are the docs that mention how you can support updating the reader in your app
https://stripe.com/docs/terminal/payments/connect-reader?terminal-sdk-platform=ios&reader-type=bluetooth#update-reader

topaz mason Oct 19, 2022, 7:32 PM

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Do you know when the last update was made? Is there a change log?

daring haven Oct 19, 2022, 7:34 PM

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I believe we post an update on this page when new firmwares are released
https://stripe.com/docs/terminal/readers/stripe-m2#reader-software-releases

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Is there anything else that I can help you with? @topaz mason

#AlyH