#RichCS

1 messages ยท Page 1 of 1 (latest)

unique templeBOT
pastel hedge
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Hi there!

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Can you clarify what is "still not working as expected"?

livid hamlet
pastel hedge
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Can you give me more details? For example:

  • Are you using Connect? If so, can you share the account ID of the connected account? And are you doing direct charges, destination charges, or separate charges and transfer?
  • What's the domain of the website?
livid hamlet
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Platform account: acct_103rDV2Aya70PPLo
Connected account: acct_1FyxNYDwc6XwfsRM
Using the platform key and connected account ID in the request.
Direct charge I think.

pastel hedge
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Thanks! Give me a few minutes to look into this.

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The domain ppe.lta.org.uk is correctly registered by the platform account on the connected account! However the registration was done in test mode, so it won't work. It has to be done in live mode.

livid hamlet
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Hmmm.... I used the test key and the live key to delete them and then recreated them with the live key. I am surprised its still like that. Do you know what time it happened?

pastel hedge
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Just to clarify: you should use the platform API key (live mode) with the Stripe account header to add the domain on the connected account.
And it looks like the domain ppe.lta.org.uk was added on the 12th October for account acct_1FyxNYDwc6XwfsRM

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And I do see ppe.lta.org.uk registered in live mode, but it's on the platform account directly (acct_103rDV2Aya70PPLo)

livid hamlet
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Ok I have tried to delete the connected account ones, could you please check for me? Not coming back in the list request as far as I can tell.

dusk reef
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Hello ๐Ÿ‘‹
Taking over as soma needs to step away soon

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I can certainly take a look ๐Ÿ™‚

livid hamlet
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Thanks hanzo

dusk reef
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I don't see the domain on the platform but I still do see it on the connected account in test mode

livid hamlet
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Interesting, thanks will have another go

dusk reef
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๐Ÿ‘