#MarcW

1 messages · Page 1 of 1 (latest)

tired geyserBOT
thorny turret
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You can't add mandates that existing outside of Stripe. You'd need to re-collect that mandate using our payment UIs (Elements, Checkout)

stable kernel
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Oh? But I thought it is possible as this page mentions migrating them? https://support.stripe.com/questions/migrating-sepa-direct-debit-mandates-from-another-payment-provider-to-stripe

Migrating SEPA Direct Debit mandates from another payment provider ...

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

thorny turret
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Yep, but that's a data migration: https://stripe.com/docs/account/data-migrations/pan-import#ask-current-processor

Not possible directly via the API. You'd need to contact support: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

Import PAN data

Securely import sensitive primary account number data.

stable kernel
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The current PSP is a self-hosted CiviCRM system, so contacting the current PSP is my customer.

thorny turret
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Ok, then you need to reach out to support as per the link with an export of the data you want to import to Stripe

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After requesting the data transfer from your previous processor, let us know. Stripe can import your customer payment details (such as credit cards and bank account information for ACH and SEPA payments) and billing address information. Stripe can’t, however, import any subscriptions—these need to be recreated separately.

stable kernel
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Ok, I will ask them in what format they want the data. I have full access to the database, so can deliver it in many formats.