Sofii - connect onboarding not loading in web view | Stripe Developers | Page 1

somber vectorBOT Oct 18, 2022, 7:19 PM

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topaz tinsel Oct 18, 2022, 7:22 PM

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Can you explain the integration details of whats not working for you?

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It sounds like you're describing onboarding for connect accounts in some form

worldly wolf Oct 18, 2022, 7:44 PM

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yes. In our app, sitters need to set up their stripe account in order to receive payments. For that, they need to complete some steps and what we do is ask them if they have an SSN or ITIN number and then redirect them to the stripe web view

topaz tinsel Oct 18, 2022, 7:46 PM

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Are you redirecting them to Connect Onboarding? what do you mean by Stripe web view?

worldly wolf Oct 18, 2022, 7:47 PM

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this is the current flow

topaz tinsel Oct 18, 2022, 7:47 PM

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love the name 😍

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OK, and what part is not working for you?

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You are saying some users are not able to load the onboarding page on certain platforms?

worldly wolf Oct 18, 2022, 7:50 PM

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when the user selects confirm they are supposed to be redirect it to that onboarding page but they never are. The app keeps loading and they cannot complete their account

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exactly

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we checked our logs and couldn't find any errors

topaz tinsel Oct 18, 2022, 7:51 PM

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Oh, if you're trying to load the account link for onboarding in a web view, you should not do that

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you need to push the redirect to the system browser

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That page is not designed to work inside frames

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Sofii - connect onboarding not loading in web view

worldly wolf Oct 18, 2022, 7:53 PM

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Hmm let me ask the developers for a min

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would it work if we use a SafariViewController. may be?

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so users won't be removed from the app

topaz tinsel Oct 18, 2022, 7:59 PM

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No I don't think this is recommended, they need to be sent to the browser, then you can use deeplinking to get them back into your app after success/failure

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(redirect from your server URLs, etc)

worldly wolf Oct 18, 2022, 8:10 PM

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I understand :/ the problem is people tend to leave if they are redirected to a browser instead of doing everything from the app. There is no other workaround?

topaz tinsel Oct 18, 2022, 8:12 PM

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Aside from building it yourself and using custom accounts, which is not recommended if you are happy with onboarding

worldly wolf Oct 18, 2022, 8:15 PM

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Got it. I'll investigate this with our developers and see what we can do. So you are sure the issue is because we are not redirecting the user to the browser right?

topaz tinsel Oct 18, 2022, 8:15 PM

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Correct - I tested while were were chatting in ios 16 on an iphone mini 12 and had no issues loading the page in safari

worldly wolf Oct 18, 2022, 8:19 PM

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what I don't understand is why some users are experiencing that issue and some others don't

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and all of the users that are experiencing it are iOS users

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we don't have that issue on android

topaz tinsel Oct 18, 2022, 8:21 PM

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This might be related to browser enforcement of various framing restrictions

#Sofii - connect onboarding not loading in web view