rnash - ACH testing | Stripe Developers | Page 1

coral compassBOT Oct 18, 2022, 7:06 PM

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void forge Oct 18, 2022, 7:08 PM

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hi

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I should mention this is a ACH Debit

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I couldn't find anything in the documentation regarding the various failed payment reasons

snow zephyr Oct 18, 2022, 7:13 PM

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I don't know anything about the bank itself disputing, but the customer certainly can: https://stripe.com/docs/payments/ach-debit#disputed-payments

I'd suggest reaching out to our support team with specific details of this payment for them to help you investigate: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

ACH Direct Debit payments

Learn how US-based businesses can accept payments with ACH Direct Debit.

void forge Oct 18, 2022, 7:15 PM

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is there documentation regarding the possible failed payment reasons?

snow zephyr Oct 18, 2022, 7:26 PM

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Yep, we have a number of test accounts for various failure reasons: https://stripe.com/docs/payments/ach-debit/accept-a-payment?platform=web&ui=API#test-account-numbers

Accept an ACH Direct Debit payment

Build a custom payment form or use Stripe Checkout to accept payments with ACH Direct Debit.

void forge Oct 18, 2022, 7:30 PM

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great

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thanks

snow zephyr Oct 18, 2022, 7:31 PM

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NP!

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rnash - ACH testing

#rnash - ACH testing