t3v4 | Stripe Developers | Page 1

lost coralBOT Oct 18, 2022, 9:57 AM

#

dry marsh Oct 18, 2022, 9:57 AM

#

Hi there,
Could you please share and example of failed PaymentIntent Id ? or a requestId ?

empty roost Oct 18, 2022, 9:58 AM

#

Is it safe to share it here? Or I can send you to DM?

dry marsh Oct 18, 2022, 9:59 AM

#

You can share the ids here directly, this is safe

empty roost Oct 18, 2022, 10:00 AM

#

ok, this is failed one ch_3Lo1EaJgbS1rPoXS0xoH5PQc and after that we get blocked ch_3Lrdy7JgbS1rPoXS0dvdGXkp

#

Blocked one states that there was previosly_declined_do_not_retry but as you can see in first failed one I cant see anything similar to that.

#

nor where we can see how many of those are happening.

#

This is our custom retry mechanism in place which tries to charge again failed charges in 1,3 and 5 days, but we start getting these blocked attempts after first attempt to charge payment

dry marsh Oct 18, 2022, 10:12 AM

#

Thanks for sharing all of this information,
After deeper analysis, It look like the charge was approved by the network but blocked by Stripe End because the card is marked as non-retryable, I invite you to reach out to Stripe Support as this is not a technical integration issue:
https://support.stripe.com/contact

empty roost Oct 18, 2022, 10:12 AM

#

Can we see that somewhere?

#

How we can see that card is non-retryable

dry marsh Oct 18, 2022, 10:13 AM

#

Additionally, it looks like there is some actions need to be taken on your Account, you probably to reach out to support for that

dry marsh Oct 18, 2022, 10:14 AM

#

empty roost How we can see that card is non-retryable

Unfortunately, You need to reach out to support for that.

empty roost Oct 18, 2022, 10:14 AM

#

Ahh okay, thank you 🙂

#t3v4