#tochinicky

1 messages · Page 1 of 1 (latest)

warped hollowBOT
left garnet
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Hi there

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Hmm that doesn't sound right

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Do you have an example you can provide? I'll likely need to repro from my end as well

split sentinel
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document: {
address: {
city: 'San Francisco',
country: 'US',
line1: '1234 Main St.',
line2: 'Apt 567',
postal_code: '94111',
state: 'CA'
},
error: {
code: 'document_unverified_other',
reason: 'User provided data is automatically marked unverified in testmode. To test different outcomes use the options on the testing page to force a particular verification result.'
},
expiration_date: { day: 12, month: 1, year: 2030 },
files: [
'file_1LsTwDAObpGUg8iyszs2gcRd',
'file_1LsTwNAObpGUg8iyJrOgvzFb'
],
first_name: 'Jenny',
issued_date: { day: 1, month: 1, year: 2015 },
issuing_country: 'US',
last_name: 'Rosen',
status: 'unverified',
type: 'passport'
},

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the type is a passport but a driver's license was selected

left garnet
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Okay so you are going through the "Preview user experience" flow

split sentinel
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yes

left garnet
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Gotcha

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Let me reproduce, but sounds like a bug that I'll need to file a ticket for.

split sentinel
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okay cool

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i'll be waiting for your feedback when you're done simulating the bug

left garnet
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Yep okay I'm seeing the same thing

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Thanks for reporting

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I'll file a ticket to see if we can get this fixed up

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That said, it should be a test-mode only issue here.

split sentinel
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okay, because I'll like to test it before moving to production

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but when can i test again because it's a blocker for me

left garnet
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If you want to stay updated on the state then you can contact our Support team via https://support.stripe.com/contact/login and they can update you when this is fixed. I can't promise any sort of timeline though

split sentinel
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okay thank you