#stewartfrantz
rich pelican
steel coral
Hello 👋
Let's chat here
steel coral
As far as I know this is a dashboard only setting
There might be a way to turn this on by default using account wide settings
checking..
cold tapir
Oh no, is this on a road map. I am trying to migrate from quickbooks invoicing and the smart reminders are crucial to get clients to actually pay 😅
steel coral
Don't know if its on the roadmap unfortunately
If you're on invoicing plus then you can enable reminders for one-off invoices
https://dashboard.stripe.com/settings/billing/automatic
cold tapir
So its enabled by default? Which specific setting is that?
steel coral
Ah its the
Customer email > Send reminders if a one-off invoice hasn't been paid
cold tapir
I have that but it never worked, after sending an invoice and waiting seven days it never sent a follow up.
I will be sending about ~50 - 100 invoices a week, so something I would like to have working before launch.
steel coral
Ah interesting. Just to clarify, these are not subscription/recurring invoices correct?
cold tapir
Ya, our clients order via a portal and the counts of items vary week to week. So they pick what they want delivered and then we bill after delivery.
Our clients order every week or two but amounts always vary.
We use freshline.io as order portal and after order is placed and fulfilled we trigger invoice creation and send via stripe api's
steel coral
Gotcha so these must be one-time invoices. Interesting, as the enabling the setting should've sent a reminder email.
I would suggest you reach out to our support about that so that they can look into this, our team on discord doesn't know much about reminder emails as such
https://support.stripe.com/?contact=true
cold tapir
Okay, sounds good. Thanks for the help!
steel coral
NP! 🙂 Good luck