MarcusStripe | Stripe Developers | Page 1

keen heronBOT Oct 17, 2022, 7:06 AM

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faint merlin Oct 17, 2022, 7:08 AM

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( Background: I am working on implementing an affiliate program with stripe.. so I want to prevent to send out a commission when the customer actually never paid or paid only a part of the subscription fee)

vernal niche Oct 17, 2022, 7:08 AM

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Refunds are from your (merchants): https://stripe.com/docs/refunds
Disputes are from the customers and you can fight back https://stripe.com/docs/disputes

Refunding and canceling payments

Learn how to refund or cancel a payment.

Disputes and fraud

Learn what disputes are, how the process works, and how to prevent them from happening.

faint merlin Oct 17, 2022, 7:09 AM

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An a charge back?

vernal niche Oct 17, 2022, 7:09 AM

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Charge back = Dispute

faint merlin Oct 17, 2022, 7:09 AM

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ah

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what about credits?

vernal niche Oct 17, 2022, 7:10 AM

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Credit is something different, within Stripe that you give your customer some amount they can apply for future invoice. But that won't go back to their card

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It's not a reversal transaction, its the compensate for future purchase

faint merlin Oct 17, 2022, 7:12 AM

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so that would just mean that the next invoice amount would be lower

vernal niche Oct 17, 2022, 7:13 AM

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yep

faint merlin Oct 17, 2022, 7:14 AM

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ok, so that would not be a problem because then I would also pay out less to the affiliate.
And disputes... is there a time limit?

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can I dispute a charge 2 month or even 2 years later?

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I assume just 1 month?

vernal niche Oct 17, 2022, 7:18 AM

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I am not sure about the expiration. Probably Stripe Support team would. Generally I think each dispute (generated by customers) should have an expiration date that you need to respond to, or you will automatically lose

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Please reach out to Support team for clarification

faint merlin Oct 17, 2022, 7:37 AM

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ok I googled that one.. it seeems the dispute time limit is something between 60-120 days.
(60 days in the US).
Will the charge back appear as a refund.. or how do I see it from the API?

vernal niche Oct 17, 2022, 7:40 AM

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It will appear on your Dashboard

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ie. https://dashboard.stripe.com/test/disputes

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

faint merlin Oct 17, 2022, 7:47 AM

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and how can I see this programatically?

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I am trying to code an automated solution 😉

vernal niche Oct 17, 2022, 7:48 AM

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https://stripe.com/docs/disputes/api here

Responding to disputes using the API

Learn how to manage disputes programmatically.

faint merlin Oct 17, 2022, 7:49 AM

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respond... ok.. but I can't just see somehow - here is a charge - and it was disputed and the dispute is finished and the money was paid back?

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I want to answer, once monthly, in the most simple way - which money / customer did I ACTUALLY receive so that I can pay out a commission.
I am thinking of retrieving the list of payment intents for this - it shows me all charges / customer as well as all potential refunds.. but not disputes AFAIK?

vernal niche Oct 17, 2022, 7:59 AM

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Well yes listing all Payments and filtering out by status could work

burnt hinge Oct 17, 2022, 8:23 AM

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Hey, taking over here. Let me know if there's any follow-up Qs I can answer!

#MarcusStripe