#mindsetinmeta
radiant escarp
dusky lily
👋 @fossil panther, how can we help?
fossil panther
thank you
What if the buyer asks for a refund after the money has been paid out to the seller?
I'm using Connect.
dusky lily
What type of payment integration are you using? Direct Charges, Destination Charges or Separate Charges and Transfers?
fossil panther
the one that pays us first and we pay the seller
I think Destination Charges
btw, Separate Charges and Transfers only supports hand-made payouts, correct?
dusky lily
Separate Charges and Transfer is to transfer the funds from platform to connected account manually.
Payout is the funds from an account to user's bank account. It can be automated or manual.
Transfer and Payout are two different actions.
If you use Destination Charges, you can refer to the refund information here: https://stripe.com/docs/connect/destination-charges#issuing-refunds
fossil panther
what if reverse_transfer is not successful? say the seller has pulled out the money transferred to her?
dusky lily
If reverse_transfer is not included, the funds will not be transferred back from connected to platform
fossil panther
thanks
what if reverse_transfer is not successful? say the seller has pulled out the money transferred to her?
dusky lily
When the connected account does not have enough balance during refund, it'll create a negative balance on the connected account and Stripe automatically offsets negative transactions against future payments to ensure a positive Stripe balance if possible.
You can refer to detailed information here: https://stripe.com/docs/connect/account-balances
fossil panther
I'm trying to understand an extreme case where the payer request a refund and the seller sort-of hit and run --- grabbing the money and getting away. In this case, a reverse won't be successful. Would the payer still get the refund in this case? If so, who is going to pay for that? the platform?
sorry to give you a hard time mate
dusky lily
The responsibility for negative balances depends upon the relationship between your platform and the connected account. A connected Standard account is always ultimately responsible to cover negative balances. For Express and Custom accounts, the platform is ultimately responsible to cover negative balances.
Since you use Destination Charges, it's likely you are using Express or Custom accounts. In this case, platform will be responsible to cover negative balances if such extreme case happens
fossil panther
got it
if that's the case, I think we should make that clear that the platform is not responsible for refunds if reverse payment to the seller is not successful. If that's defined in the ToS, can we be exempt from covering negative balances on Stripe?
dusky lily
With Express and Custom connected account, the liability/responsibility is on platform as described here: https://stripe.com/docs/connect/accounts
If you're worried that the connected account doesn't have enough balance, one way is to check the connected account balance before refunding. However, it might create a bad customer experience if the funds can be refunded due to connected account not having sufficient balance
fossil panther
if that's the case, we may in the ToS define the terms accordingly so that buyers can only request refunds within 24 hours and sellers' funds will be withheld on the platform for 24 hours before transferred to the sellers. Is that possible?
also does Stripe offer legal templates regarding these terms for marketplaces like us?
dusky lily
I'm afraid that Stripe doesn't provide legal template in such kind of scenario
fossil panther
ok
thanks
can you point me to the detailed terms in Stripe's ToS that have related terms defined?
I may paraphrase some that
dusky lily
This channel is for technical integration question. I don't have the necessary expertise to help you with term and conditions. If you contact Stripe Support : https://support.stripe.com/contact, they'll be able to help you with that!
fossil panther
OK, thanks.
another question, mate
is there a limit on the number of connected accounts supported?
dusky lily
There's no limit on the number of connected accounts
dusky lily
No problem! Happy to help 😄
sharp fog
👋 taking over here. Let me know if you have questions
fossil panther
and creating a checkout session to transfer money to the connected account
but received the following error:
The Checkout Sessions's transfer_amount cannot be greater than the total amount.
the total amount of what?
sharp fog
of the transaction. ie. If you charge your customer 100$, you can only transfer a part of it (not greater than $100) to your connected account
fossil panther
what if a coupon is applied?
say the original price is $100, and a 15% off coupon is applied, then the transfer_amount cannot be greater than $85?
meanwhile, I have another question regarding the application of coupons.
I have defined a new user coupon, or first time purchase coupon.
and generate a checkout session with that coupon.
Stripe only gets to know whether it is a new user or not after the checkout. but the coupon is applied to calculate the price BEFORE the checkout. Payers may exploit this to pretend to be a new user every time. Am I correct?