#StoneCypher
half halo
hot scarab
"The original reported issue appeared to be a bug at first but was determined not to be."
what does that mean?
a perfectly valid card is being scanned crystal clear in a photo, and you can't pick it up
what is it otherwise?
it's not like you're scanning and rejecting it
it just can't locate the card
i'm not being impolite? i'm just trying to figure out how to get through my problem with your software
what was it determined to be, if not a bug, please? what should i do next, please?
your customer service keeps closing my tickets incorrectly 😦
i tried to be really friendly here. i was telling jokes, i made compliments
this impacts a large swath of modern machines
i sent in my credentials as requested and there was no response
are there any options available to me?
i say "here's a specific reproducible undesirable choice in a flow that comes from stripe" and you guys say "sounds like it's about another company, closed"
i don't get it 😦
i feel like i'm actually shadowbanned and you just don't want to tell me that, or something like that 😦
i did my best to give you a technical reproduction. i gave you a video of it happening
prime basalt
👋
hot scarab
i gave you all the screenshots you asked for
prime basalt
My team had spoken to you already. We explained the status quo. We flagged to the product team. We can't help you further here so I want to be super clear that this is not the place to push.
hot scarab
i didn't hear the explanation
i just heard "it's not a bug" and the thread got closed
could you please tell me again? i'm not trying to be rude
i just don't know what's happening
what am i to do?
prime basalt
We don't support this. You're having issues getting your card recognized. It can happen. Please work directly with the businesses blocking you
hot scarab
this isn't about them?
that's what we keep getting stuck on
this isn't about them at all
prime basalt
I am not going to go into an argument with you again here
hot scarab
😦
i feel like i'm asking for one thing to be answered and you're talking about a different topic then saying i'm arguing.
i don't get it
prime basalt
This Discord server is for developers asking help about their code. This isn't a support or complain channel
hot scarab
well those aren't in support tickets
so where do those go please
i'll try to keep it the right place
is there a bug tracker?
prime basalt
We listened because we try to help. We reported this and all the information you gave to the product team. That's all we can do. The next steps have been made quite clear
hot scarab
i'm literally asking for next steps right now
and you're deferring to an unrelated problem
prime basalt
1/ Talk to the website/apps owners that use this product. They are where you get help. They will investigate your issue and work with us on their integration and the potential issue
hot scarab
😦
can we please be friendly
i'm not being mean
listen
just let me ask once then i'll go away
just hear me one time
prime basalt
I don't think I'm being unfriendly in any way. I'm trying to be clear that we can not help here and said so multiple times
hot scarab
i don't feel heard.
you're answering something different than i'm asking.
but i guess that won't change.
i really wish i could just get my actual question answered, which isn't what you're answering. but i gather that's not an option.
i'm sorry.
please have a good day.
i guess this means i shouldn't ask for updates about the button anymore?
prime basalt
Correct
hot scarab
i get the impression that you feel like i'm harassing you
prime basalt
At least not here. You can totally contact our support team too: https://support.stripe.com/contact
hot scarab
i apologize for that
no, i can't
they just keep botching my tickets.
they sent me insurance documents
prime basalt
It's not harrassment, but you keep coming here with the same questions over and over when we clearly said we can not help here
hot scarab
you haven't actually clearly said that
this is the first time
i wish you realized that.
there was no reason for this to be this dramatic.
please have a good day.
prime basalt
You too, I'm sorry we couldn't help. Your next steps are to talk to the companies using the product itself and have them investigate.
hot scarab
they don't vend the bug
that will never help.
i'm sorry you're not able to understand this simple thing.
prime basalt
lol
hot scarab
yes, lol.
prime basalt
I understand it quite well
hot scarab
i'm sure you feel you do.
have a good day, again.
(this team wouldn't even admit the feature existed until i screenshotted it for them)
prime basalt
Again that's because you're talking about a private beta feature, used by a handful of users, you're the end customer, not the developer, without any of this context. My team has tried to help, and did help, and did raise this internally clearly.
Now this needs to stop though. We help a ton of developers with their Stripe integration and we can not help with giving daily or weekly updates to end customer bug reports. I understand you feel stuck and I will reiterate that you need to report this to the company/companies that are using that product.
We didn't ignore your report and my colleague went deep on this with the engineers in charge.
I jump in because I can say it like it is clearly: We will not be able to help further than this though we did make sure this is looked into.
hot scarab
i'm not though
there's no private beta feature involved
that's another mistake that i tried to clear up yesterday. 😦
i wish you guys were more willing to listen. i'm not talking about your android flow.
that was a misunderstanding on bismarck's part that i see has been communicated.
We didn't ignore your report and my colleague went deep on this with the engineers in charge.
prime basalt
I am not engaging this time. Please stop
hot scarab
i believe you!
i just haven't heard anything and asked for updated.
now that i said "have a good day"
you keep responding at length
prime basalt
I will let you on this. Have a good week-end but please don't ask about this again on Discord.