shaon | Stripe Developers | Page 1

fading etherBOT Oct 14, 2022, 3:38 PM

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mental maple Oct 14, 2022, 3:38 PM

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Is this in test mode or live mode?

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That may be expected behavior in test mode

jade dirge Oct 14, 2022, 3:42 PM

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live mode

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i've tried with multiple accounts

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i'm trying to get receipts for subscriptions created via checkout session

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successful payments toggle is set to on

mental maple Oct 14, 2022, 3:44 PM

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Do you have an ID for a checkout session where the customer didn't get their receipt?

jade dirge Oct 14, 2022, 3:44 PM

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however none of these receipt emails get sent

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yes

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cs_live_b1wwFsttBfi08uCaQ0gehRzvUX0tYwM4WHRV1OHp7O2vleoW1scaCCJ9UB

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app id is

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acct_1LsnuIBuIOVMwWWO

mental maple Oct 14, 2022, 3:55 PM

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Thank you for the IDs, server is a bit busy but we should be able to look at them in a couple of minutes

wary mesa Oct 14, 2022, 4:02 PM

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Hi 👋

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I'm stepping in as @mental maple needs to go

jade dirge Oct 14, 2022, 4:03 PM

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ok sure np

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@wary mesa were you able to look into this a bit more?

wary mesa Oct 14, 2022, 4:03 PM

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That's what I'm trying to do now

jade dirge Oct 14, 2022, 4:04 PM

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we can't get any of our connect customers' end users to get receipts or invoice emails

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thank you

wary mesa Oct 14, 2022, 4:08 PM

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Okay I took a look at your account settings and you do not have emails enabled for customers. Please take a look at your account settings here: https://dashboard-admin.stripe.com/settings/emails

jade dirge Oct 14, 2022, 4:12 PM

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i've changed this and tested another payment

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but still no invoice, i'll look through the other settings

wary mesa Oct 14, 2022, 4:12 PM

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Oh you mean an Invoice?

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Those are different settings

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https://dashboard.stripe.com/settings/billing/automatic

jade dirge Oct 14, 2022, 4:13 PM

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oh sorry i mispoke

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so our checkout sessions are set to charge automatically

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so i believe invoices are not sent but receipts are

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i'm just looking to have the receipt email sent to our connect customers

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hmm this is still not working even after setting the successful payments toggle to true

wary mesa Oct 14, 2022, 4:16 PM

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Can you share the latest checkout session ID?

jade dirge Oct 14, 2022, 4:16 PM

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ok i think it works

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it may have been extremely delayed

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thank you for your help

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appreciate the patience

#shaon