Borba

[royal knoll]

Hi what's your end goal? You just want to keep track of who is subscribed to your product in your system?

[wintry pasture]

Yep, I need to know when Stripe considers a New subscriber

[royal knoll]

It's when the subscription is active or trialing: https://stripe.com/docs/api/subscriptions/object#subscription_object-status

That would be considered an active subscriber

Which you can track in your system with webhooks: https://stripe.com/docs/billing/subscriptions/webhooks

[wintry pasture]

I'm looking for the New subscribers

[royal knoll]

Ah then look at active subscriptions

[wintry pasture]

When I look on the dashboard at New subscribers it shows 41 but if do this query I get 15

So, New Subscribers don't need to do a payment to be considered as a New subscriber?

I want to know what are my new subscribers

[royal knoll]

New subscribers in that graph are the people who've made a subscription payment for the first time in the time period mentioned

[wintry pasture]

Why is it different when I filter it on the customers tab?

[royal knoll]

Are the time frames different? What time frame is the above graph on?

You're only filtering one day on the customers tab

[wintry pasture]

Same date, on the dashboard I'm looking at one date as well

[royal knoll]

This is set to only 1 day?

It defaults to 7 days

[wintry pasture]

Yes we set to 1 day

[royal knoll]

Not sure then. We generally assist developers with api integrations in this server. This question would be better suited for support: https://support.stripe.com