Sofii | Stripe Developers | Page 1

rapid lionBOT Oct 14, 2022, 1:21 PM

#

barren moon Oct 14, 2022, 1:21 PM

#

Hello 👋
Give me a moment to catch up on the previous thread, thank you 🙂

unique roost Oct 14, 2022, 1:22 PM

#

Sure No worries

barren moon Oct 14, 2022, 1:27 PM

#

Okay, it looks like this would need a deeper investigation from one of our other teams who handles this flow. I'd recommend writing into our support team so that they can escalate this and put you in touch with the right team.

https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

unique roost Oct 14, 2022, 1:32 PM

#

I've already done that but I didn't get a response. I sent an email and didn't hear back

barren moon Oct 14, 2022, 1:34 PM

#

could you send another email heretohelp@stripe.com ?
Our team on discord doesn't know much about the system that is used for this flow unfortunately.
Support would be the best way to escalate this to the right team

unique roost Oct 14, 2022, 1:40 PM

#

Sure! I'll do that. Thanks

barren moon Oct 14, 2022, 1:40 PM

#

NP! 🙂 Good luck

#Sofii