shaon | Stripe Developers | Page 1

placid flickerBOT Oct 14, 2022, 11:49 AM

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tall umbra Oct 14, 2022, 11:51 AM

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👋 happy to help

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is this happening to all of your invoices?

oak moth Oct 14, 2022, 11:52 AM

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yes

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we're using stripe connect to send invoices on behalf of our customers

tall umbra Oct 14, 2022, 11:52 AM

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what is your account id?

oak moth Oct 14, 2022, 11:52 AM

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and the stripe connect accounts all have email finalized invoices set to true

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i cant find our account id

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acct_1K2h8TKEANZ5OMar

tall umbra Oct 14, 2022, 11:57 AM

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thanks 🙂 I was going to help you find it

oak moth Oct 14, 2022, 12:03 PM

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haha np

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here's an affected stripe connect account id

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acct_1Lfk7QGdlojvfZ3u

tall umbra Oct 14, 2022, 12:05 PM

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ok thanks 🙂

oak moth Oct 14, 2022, 12:06 PM

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here's another one

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acct_1LsX0kGdOz63XFSE

tall umbra Oct 14, 2022, 12:07 PM

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do you have a subscription id for which the invoice wasn't sent?

oak moth Oct 14, 2022, 12:09 PM

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sub_1LsmbSGdOz63XFSEafcaPwYQ

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any ideas?

tall umbra Oct 14, 2022, 12:15 PM

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I'm still looking at this. sorry this might take a while

oak moth Oct 14, 2022, 12:15 PM

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sure np

tall umbra Oct 14, 2022, 12:16 PM

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If you don't mind, the best thing is to write to support https://support.stripe.com/?contact=true and mention the subscription id and that you had a discussion with tarzan on discord. I will pick up the discussion from there since it might take a while to investigate this

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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@oak moth are you still here?

#shaon