kyleevert | Stripe Developers | Page 1

novel lodgeBOT Oct 14, 2022, 4:08 AM

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sweet musk Oct 14, 2022, 4:08 AM

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hello! how can i helpp?

silver stirrup Oct 14, 2022, 4:10 AM

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Hello Alex.

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Can I ask about China UnionPay Debit Card?
According to your document, Stripe supports China Union Pay Debit Card.
But we got the error message with this card.
"Your card is not supported."

sweet musk Oct 14, 2022, 4:19 AM

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can you share the request id where you got this error?

silver stirrup Oct 14, 2022, 4:27 AM

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I don't think there is request id on stripe dashboard.

sweet musk Oct 14, 2022, 4:29 AM

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can you share your account id?

silver stirrup Oct 14, 2022, 4:29 AM

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https://dashboard.stripe.com/cZtXAh4KXZJIf4MyptsGtt5umoMLVwkD/logs?method[0]=post&method[1]=delete&direction[0]=connect_in&direction[1]=self

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

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It is log url.

sweet musk Oct 14, 2022, 4:31 AM

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i can't do anything with the log url

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can you share your account id instead?

silver stirrup Oct 14, 2022, 4:34 AM

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cZtXAh4KXZJIf4MyptsGtt5umoMLVwkD

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It is account id

sweet musk Oct 14, 2022, 4:38 AM

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hmmm, do you have a particular PaymentIntent / Charge id where this payment was attempted?

silver stirrup Oct 14, 2022, 4:38 AM

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"pi_2LsfPPcZtXAh4KXZ0HOWVruD"

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It is payment intent id

sweet musk Oct 14, 2022, 4:42 AM

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Stripe does support China UnionPay, this particular card was declined by the issuing bank - https://dashboard.stripe.com/payments/pi_2LsfPPcZtXAh4KXZ0HOWVruD with the decline code transaction_not_allowed

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the customer should reach out to their bank to find out why the transaction was declined

silver stirrup Oct 14, 2022, 4:43 AM

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umm. so the issue is by card?

sweet musk Oct 14, 2022, 4:44 AM

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the bank declined the transaction

#kyleevert