#Mojtaba
gentle sedge
lusty plover
Hello
Can you clarify?
Do you mean "customer"
When you say "custom" above
If so, then no
alpine linden
yes customer
lusty plover
You can only create destination charges from your platform
alpine linden
here is what we want, I want to keep customers in the connected account (express) and then create charges for those customers free of charge
with direct charges, stripe collect its fees from the connected account
lusty plover
If you want to use Direct Charges then you should be working with Standard Accounts
Not Express
alpine linden
that's working with the express account
the problem is that we (the platform) want to cover all the fees
lusty plover
Oh you don't want the Connected Account to be hit with the fee
alpine linden
but I don't want to add customers to the platform account, because it would be a nightmare to manage
alpine linden
how would we know which customer belongs to which connected account ?
we have to manage then on our side
and we also have to write something to handle refunds/disputes and move the money around.
if we keep the customer in the connected account, stripe takes care of all that
maybe I'm missing something
lusty plover
You are using Standard or Express right now?
alpine linden
express
lusty plover
If you are using Express you already have to handle refunds/disputes when using Direct Charges
It would be no different here, just that you would refund on your platform and reverse transfers in that case.
alpine linden
reverse transfers is an extra step
lusty plover
No, you can do that when you issue the refund
You don't really need to track Customers either... you just need to know which Connected Account they are paying.
Which you already need to know.
alpine linden
one more question, does stripe refund the processing fee, when we issue refund ?
lusty plover
No