DotcomJack | Stripe Developers | Page 1

icy copperBOT Oct 13, 2022, 8:10 PM

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gaunt furnace Oct 13, 2022, 8:10 PM

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I wish I could help, but this chat is focused on developers and technical questions. Our support team will be able to assist you better than I can: https://support.stripe.com/contact/email

Contact Us | Stripe: Help & Support

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obtuse blade Oct 13, 2022, 8:11 PM

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The support team is awful

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on the website

gaunt furnace Oct 13, 2022, 8:12 PM

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Unfortunately I cannot do anything related to account access here. This is solely for devs working on APIs

obtuse blade Oct 13, 2022, 8:12 PM

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Can I speak to who you report to

gaunt furnace Oct 13, 2022, 8:13 PM

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No

obtuse blade Oct 13, 2022, 8:13 PM

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Why is that?

gaunt furnace Oct 13, 2022, 8:13 PM

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We don't escalate things that way. Writing in to support via email is the best option to receive the correct help.

obtuse blade Oct 13, 2022, 8:14 PM

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I understand you don't escalate things that way but would I be here if the traditional route worked?

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It's been years of contacting stripe through email with little to no response. I'd appreciate being escalated to the next person

gaunt furnace Oct 13, 2022, 8:15 PM

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That isn't something I'm empowered to do

obtuse blade Oct 13, 2022, 8:15 PM

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I fail to understand how Stripe claims "24x7 phone support" since 2018 and doesn't offer it at all?

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Okay, well pass me to your manager and maybe it's something he can do

gaunt furnace Oct 13, 2022, 8:15 PM

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This is entirely devs and API questions. There is no escalation path.

obtuse blade Oct 13, 2022, 8:15 PM

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Head dev?

#DotcomJack