MarkF | Stripe Developers | Page 1

cerulean martenBOT Oct 13, 2022, 6:07 PM

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vagrant cairn Oct 13, 2022, 6:08 PM

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Hello! Just to confirm, you're using the approach described in the fourth code snippet in this section? https://stripe.com/docs/reports/api#report-runs

rotund anchor Oct 13, 2022, 6:11 PM

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Yes. It works fine for the same report run for the master account. Just cannot retrieve the report for the connected account.

vagrant cairn Oct 13, 2022, 6:15 PM

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Oh, wait, I misunderstood your question.

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You should not be running reports on Connected accounts. You should be running the Connect version of reports on your platform account instead.

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See here for details: https://stripe.com/docs/reports/report-types#connect

rotund anchor Oct 13, 2022, 6:18 PM

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Thank you very much. We will give that a try. Been going back and forth for 2 days with email support and they still haven't grasped the problem after multiple screen shots and a video.

vagrant cairn Oct 13, 2022, 6:19 PM

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Yep, sorry, I should have caught it when you said "We are generating a report run request using the connected account number and our secret API Key." When it comes to reports, you shouldn't be using a Connect request like that.

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Is that approach working for you?

rotund anchor Oct 13, 2022, 6:42 PM

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Haven't tested yet but confident that will fix the problem. We didn't even look at the report type because we were getting successful runs. Of course as programming goes, I am already in the middle of another fire.

#MarkF