matchison | Stripe Developers | Page 1

magic hemlockBOT Oct 13, 2022, 3:51 PM

#

solid kite Oct 13, 2022, 3:51 PM

#

Hey there

obsidian vigil Oct 13, 2022, 3:51 PM

#

Hi

solid kite Oct 13, 2022, 3:52 PM

#

ACH Debit takes up to 4 biz days to move to success/failure: https://stripe.com/docs/payments/ach-debit

#

So this all seems expected at this point

obsidian vigil Oct 13, 2022, 3:52 PM

#

The payment was made back on the 7th

solid kite Oct 13, 2022, 3:52 PM

#

Can you provide the PaymentIntent ID?

obsidian vigil Oct 13, 2022, 3:52 PM

#

Sure, one sec

#

py_1LqK2pEYpTCj3mYlvoXH8hel

#

We do know that the payment was processed by the bank. It was a test attempt made by one of our company's execs testing to make sure the functionality was working. We have started seeing other payments go through and we want to make sure we don't have a potential issue on our hands before too many payments are made.

solid kite Oct 13, 2022, 3:58 PM

#

Yeah this looks fine to me. Technically today is the 4th business day since payment so I would expect it to land in your account today.

#

That said, I focus on the API, so I'm not an expert on the intricacies of this. If you do want a deeper check then I'd recommend reaching out to our Support team via https://support.stripe.com/contact/login

#

But I think mostly you need to wait until tomorrow before you are concerned

obsidian vigil Oct 13, 2022, 3:59 PM

#

OK. We might be panicking a bit early, but the exec is reaching out and he was concerned. We will continue to wait for another day and see.

Thanks for looking at it! have a good day

#matchison