Gas

[worn linden]

Hi there. That depends on the card issuers and can vary

[undone ember]

but some of my clients were automatically "refund" and other still see the transaction on their banks accounts and both used Revolut

[worn linden]

Oh I think I misunderstood your question

Can you rephrase?

[undone ember]

ok no problem

I have 2 clients both used revolut

I cancel there orders and for one the transaction as endend and the other no

but It's the first time him having this problem back then they were no problems

[worn linden]

What do you mean by this? the transaction as endend

[undone ember]

wait let me send you photos

here the transaction as totally endend

and here no

my clients stil see the transaction on is bank account and the money is still like "freeze"

but as you see both orders as been canceled and I didn't take the money

so my question is that like for shopify payment some authorize payment transactions can take 7 days to ends so I wanted to know if my clients needs to wait to get is money back or do I need to change something in my settings?

[worn linden]

Ah I gotcha. So you cancelled the payment, but the auth is still showing on the customer's bank statement?

How much time has it been already?

[undone ember]

yeah

[worn linden]

It can take a few days

[undone ember]

2 days

[worn linden]

Gotcha. What payment method are you using?

[undone ember]

Revolut

but for some people it's done instantly

[worn linden]

Ok. I recommend reaching out to our support team on this: https://support.stripe.com. They'd have a better idea on whether or not this is expected

[undone ember]

ok thank's

and can I do subscription with stripe?

[worn linden]

Yes we support subscriptions: https://stripe.com/docs/billing/subscriptions/overview

[undone ember]

super thank's for your help