Félix | Stripe Developers | Page 1

long monolithBOT Oct 13, 2022, 9:50 AM

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radiant spear Oct 13, 2022, 9:51 AM

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👋 happy to help

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you have really good Qs, I'm not sure I have the answers for them yet

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could you please bear with me while I try asking my colleagues?

normal fern Oct 13, 2022, 9:52 AM

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Sure no problem, thank you

upper fulcrum Oct 13, 2022, 9:55 AM

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Hi! I'm taking over this thread.

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Do you have any request ID (req_xxx) where you saw that error message?

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Here's how you can find request IDs: https://support.stripe.com/questions/finding-the-id-for-an-api-request

normal fern Oct 13, 2022, 9:59 AM

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req_VBcwe0UfPS9zCs

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I created this location for testing purposes (and then updated it with a French address)

upper fulcrum Oct 13, 2022, 10:09 AM

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So to make sure I understand your setup correctly:

You are a platform in France
And you have a custom connected account in Ireland
You created the PaymentIntent on your platform with a Destination Charge
And you get an error when trying to confirm the PaymentIntent: req_VBcwe0UfPS9zCs
Later you switched the country of the custom account to France, and this time you managed to confirm the PaymentIntent: req_rGRrZyVw5KCJrC
Is this correct?

normal fern Oct 13, 2022, 10:14 AM

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This is correct except the last point: I updated the location tml_E0SbbAuMeXUBix with a French address, and this time the request was successful (req_rGRrZyVw5KCJrC).

upper fulcrum Oct 13, 2022, 10:15 AM

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Got it. But the custom account you used (acct_1Hvn8r2RIwqbgtJT) is actually a French account, not Ireland.

normal fern Oct 13, 2022, 10:20 AM

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Indeed, I tried to replicate the error from this connected account, by using a terminal location based in Ireland

vestal shore Oct 13, 2022, 10:29 AM

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not too familiar with this but it sounds like your reader needs to be in the same location as your account since it didn't work when it wasn't.

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https://stripe.com/docs/terminal/payments/regional?integration-country=FR#integrate-terminal-in-france

All transactions must be made in euros (EUR). To accept Terminal charges in France, either your platform account or connected account must be in France.

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it says the same thing if you change the page to Ireland(https://stripe.com/docs/terminal/payments/regional?integration-country=IE#integrate-terminal-in-ireland) so I assume it's a general rule

normal fern Oct 13, 2022, 10:32 AM

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Got it, do you see any problems that could arise by associating a reader geographically located in Ireland to a terminal location based in France ?

vestal shore Oct 13, 2022, 10:36 AM

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yes, that wouldn't be allowed

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also the readers have regional configuration in the firmware which depends on the location(see table at https://stripe.com/docs/terminal/readers/bbpos-wisepos-e#reader-software-version ) so you're not supposed to use the reader in a different location since features might not work

normal fern Oct 13, 2022, 11:04 AM

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Thank you for your answers 🙏 , just a small last one :). Why this wouldn't be allowed (I mean for two coutnries sharing the same firmware configuration), are there some specific legal reasons behind it ?

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