Aquitaine | Stripe Developers | Page 1

prisma schoonerBOT Oct 12, 2022, 5:03 PM

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neon hatch Oct 12, 2022, 5:05 PM

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Hi there

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Hmm that's interesting.

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Can you provide an example Invoice I can look at where a refund email was sent?

left depot Oct 12, 2022, 5:06 PM

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https://invoice.stripe.com/i/acct_1H7hpBAQbHn4ElzT/test_YWNjdF8xSDdocEJBUWJIbjRFbHpULF9NYkt5SDNETWk3eGF4a0VNQVJHTmRJRDhlMnFPUmNBLDU2MTM0ODU20200E7PmFIeq?s=em

neon hatch Oct 12, 2022, 5:07 PM

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Any chance you have the invoice ID (in_xxxxx)?

left depot Oct 12, 2022, 5:08 PM

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checking

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in_1Ls8IIAQbHn4ElzTE2qq5ueG

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hm, might be the 'test connect account' and not our master account we need to disable stuff on

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hmm, nope, all the email options are disabled

neon hatch Oct 12, 2022, 5:15 PM

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Yeah it's not that. Looking

wheat ridge Oct 12, 2022, 5:20 PM

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Hi there 👋 taking over for @neon hatch

Give me a few minutes to get caught up.

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That's odd. I can't seem to find anywhere to turn those off on my end either.

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Can you write into our support folks and have them check on their end in case I'm missing something? https://support.stripe.com/contact/email

Additionally I will provide feedback on my end and request the product team make these emails opt-in/out

Contact Us | Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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