AndreaM | Stripe Developers | Page 1

pine shoalBOT Oct 12, 2022, 3:16 PM

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turbid basin Oct 12, 2022, 3:16 PM

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Hello, feel free to share more info in this thread

velvet fractal Oct 12, 2022, 3:16 PM

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hi Pompey

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let me rewrite my question 😄 to make it easier

turbid basin Oct 12, 2022, 3:26 PM

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Sounds good, apologies but I only got to briefly look at the first version. The server is busy but I will be able to get to your question soon after you resend it

velvet fractal Oct 12, 2022, 3:27 PM

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dont worry Ill rewrite everything. meanwhile I have another problem about the countries. When a customer connect a new account he cant select other countries only united states is visible

turbid basin Oct 12, 2022, 3:27 PM

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Are you creating these accounts via the API?

velvet fractal Oct 12, 2022, 3:30 PM

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the customer is redirected to stripe to create the account. My company is in US i'm worried that is connected on that. but I see that stripe Connect is availably to like 40 countries

turbid basin Oct 12, 2022, 3:32 PM

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Redirected to https://dashboard.stripe.com/register or to an onboarding link that you are creating?

Sign Up and Create a Stripe Account | Stripe

Sign up to quickly create a new Stripe account today and get started accepting payments in minutes.

velvet fractal Oct 12, 2022, 3:32 PM

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turbid basin Are you creating these accounts via the API?

ok let me check with my developer an Ill come back. another stupid question

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if you see last 2 screenshots

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Stripe dashboard show 1.61 net that has to go to customer. but on customer connected account I can see that he gets 1.84 (you can see the amounth of 2 transactions)

turbid basin Oct 12, 2022, 3:35 PM

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No worries, not a stupid question at all. Checking in to your other question...

velvet fractal Oct 12, 2022, 3:36 PM

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I see that some amount is taken from my COMPANY STRIPE BALANCE

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just to be clear my company is getting 15% commission and I can see them 0.15c on COLLECTED amount

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we get deducted from our balance 0.23c

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that is going to the customer amount so is 1.61 (screenshot 3) + 0.23c 1.84

heavy spoke Oct 12, 2022, 3:46 PM

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👋 stepping in as Pompey needs to step away

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Can you provide a PaymentIntent ID that I can look at for where you are seeing an unexpected fee?

velvet fractal Oct 12, 2022, 3:48 PM

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pi_3Ls678AK7oD7gTsk3aE81LQY

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hi bismarck we already talk in the past 🙂

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thanks in advance

heavy spoke Oct 12, 2022, 3:48 PM

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Sure thing let me take a look

velvet fractal Oct 12, 2022, 3:49 PM

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i see on fee some cents more I think should be .34

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I get from my balance 23 cents that are released to the customer account on top of 1.61 (net)

heavy spoke Oct 12, 2022, 3:51 PM

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Why .34?

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This is an international card, no.

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So 3.9% + .30

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=.377

velvet fractal Oct 12, 2022, 3:52 PM

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ok perfect

heavy spoke Oct 12, 2022, 3:52 PM

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So rounds to .38

velvet fractal Oct 12, 2022, 3:52 PM

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so perfect you are right due I was using italian card

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so 1 problem solved

heavy spoke Oct 12, 2022, 3:53 PM

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Can you explain 2) more?

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I don't understand

velvet fractal Oct 12, 2022, 3:53 PM

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if you see the same transaction I gave u

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you see that the CUSTOMER should receive 1.61 net

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he reiceve this (u have to check the last one)

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heavy spoke Oct 12, 2022, 3:55 PM

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They receive the full amount of the charge minus the application fee

velvet fractal Oct 12, 2022, 3:55 PM

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that difference is taken from our ACCOUNT COMPANY BALANCE

heavy spoke Oct 12, 2022, 3:55 PM

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1.99 - 0.15

velvet fractal Oct 12, 2022, 3:56 PM

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heavy spoke They receive the full amount of the charge minus the application fee

yes

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but I get that amount detracted from my balance

heavy spoke Oct 12, 2022, 3:56 PM

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So 1.84? Why 1.61 net?

velvet fractal Oct 12, 2022, 3:58 PM

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customer should receive 1.61

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the customer get 1.84 as you also mentioned

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that difference is detracted from

heavy spoke Oct 12, 2022, 4:04 PM

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I think you are misunderstanding destination charges

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Take a look at: https://stripe.com/docs/connect/destination-charges

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Specifically the graphic on there

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Screen_Shot_2022-10-12_at_9.04.30_AM.png

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The whole amount of the charge minus the app fee is what the Connected Account receives

velvet fractal Oct 12, 2022, 4:05 PM

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ahhh so there is something wrong there 🙂

heavy spoke Oct 12, 2022, 4:10 PM

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Please tell 🙂

velvet fractal Oct 12, 2022, 4:10 PM

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no I mean in my website 😄

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so let me check with the dev. and Ill come back sorry and thanks a lot bismarck!

heavy spoke Oct 12, 2022, 4:11 PM

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lol gotcha

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No need to apologize!

#AndreaM