jahanzaib | Stripe Developers | Page 1

compact topazBOT Oct 12, 2022, 2:55 PM

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steep ermine Oct 12, 2022, 2:55 PM

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the problem is the week before i created a connected account..it was working fine...payments and payouts were enabled

strong dune Oct 12, 2022, 2:55 PM

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Yes, we need to verify the identity of all Stripe accounts. The actual required info/documentation varies: https://stripe.com/docs/connect/required-verification-information#GB-full-company--card_payments|transfers

Required verification information

Learn what required verification information you need to collect for each country when using Connect.

steep ermine Oct 12, 2022, 2:56 PM

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now its disabled

strong dune Oct 12, 2022, 2:56 PM

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Sure, that can happen as not all identity requirements are due immediately. You should handle those accordingly: https://stripe.com/docs/connect/identity-verification-api#determining-if-identity-or-business-verification-is-needed

Handling verification with the API

Learn how Connect platforms can use webhooks and the API to handle identity and business verification.

steep ermine Oct 12, 2022, 2:57 PM

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yeah but thats not the case

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i didnt even upload the documents the first time i created the connected account

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because in UK...its not mandatory

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and it got created successfully with payment and payouts enabled

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if you want i can share the connected account id

strong dune Oct 12, 2022, 2:59 PM

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As explained, they're not always immediately required. You're expected to track this via the requirements.eventually_due field on the Account object and provide them when necessary

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Equally there are thresholds that can be hit on the account which will trigger additional verification

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I'd recommend speaking to support: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

steep ermine Oct 12, 2022, 3:00 PM

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ok thanks for your help

#jahanzaib