ldelosreyes | Stripe Developers | Page 1

atomic gardenBOT Oct 12, 2022, 4:40 AM

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mint helm Oct 12, 2022, 4:41 AM

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Hi there, can you share with me the ID of request that you made to update the subscription.

cedar ravine Oct 12, 2022, 4:42 AM

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Yea sure. Here it is - sub_sched_1LrDEhGNYuWVcnu0yOshisSs

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Just letting you know that we are trying to update it using the Dashboard

mint helm Oct 12, 2022, 4:44 AM

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This is the subscription schedule ID, how did you update the subscription?

cedar ravine Oct 12, 2022, 4:47 AM

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Yep. So just to be clear. In our system, we are creating a subscription schedule using the API. And before, we don't set the end_behavior so I can say that it was default to release. And then last Monday, we update our system to set the end_behavior to cancel. That will make the new subscriptions to have a specific end_date and not Forever.
Currently, we want to update the old subscriptions' end_date via the Dashboard. But after hitting save changes, the end_date still shows Forever. Does that make sense?

mint helm Oct 12, 2022, 4:49 AM

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Can I have the subscription ID?

cedar ravine Oct 12, 2022, 4:51 AM

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Yes, the one I sent you before

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sub_sched_1LrDEhGNYuWVcnu0yOshisSs

mint helm Oct 12, 2022, 4:53 AM

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Ah, OK. the subscription is not yet started because the start date is 11 Nov

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I don't see a request that changed the end_behavior

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its end_behavior is still release

cedar ravine Oct 12, 2022, 5:00 AM

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Yes. I am updating only the end_date

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Is there a way to update the end_behavior in Dashboard?

mint helm Oct 12, 2022, 5:02 AM

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I don't see an option in Dashboard, but you do it via API https://stripe.com/docs/api/subscription_schedules/update?lang=php#update_subscription_schedule-end_behavior

Stripe API reference – Update a schedule – PHP

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

cedar ravine Oct 12, 2022, 5:05 AM

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Right. But may I confirm, once the subscription starts, we can update the end_date in Dashboard? And it will not show Forever anymore?

agile holly Oct 12, 2022, 5:06 AM

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👋 taking over here

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I believe so

cedar ravine Oct 12, 2022, 5:09 AM

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But is there any other way to update schedule subscriptions' end_date from Forever to a specific date?

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Still no luck. I updated a schedule subscription start date today and end date to 2 cycles but still showing Forever

agile holly Oct 12, 2022, 5:14 AM

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Could you give me that Subscription Schedule ID or created request id?

cedar ravine Oct 12, 2022, 5:15 AM

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It is now active since I updated the start_date today, would that be fine?

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sub_1LrxCwGNYuWVcnu0EfaFciDE

agile holly Oct 12, 2022, 5:16 AM

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np, looking..

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Hmm where do you see Forever?

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Btw we recommend using iterations instead of directly setup start_date and end_date for approximately 2 cycles like that

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https://stripe.com/docs/billing/subscriptions/subscription-schedules#phase-length

Subscription Schedules API

Learn about the Subscription Schedules object and how to use it.

cedar ravine Oct 12, 2022, 5:22 AM

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In dashboard

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When you go to subscription page

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Click update subscription

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Just to be clear, we want to update the end_date in Dashboard since our internal staffs, not developers, will be doing that for the old subscriptions we created

agile holly Oct 12, 2022, 5:34 AM

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Hmm I am looking at it but that's a Subscription Schedule which has been updated multiple times and is hard to track.

cedar ravine Oct 12, 2022, 5:36 AM

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Do you want me to give you a new one?

agile holly Oct 12, 2022, 5:36 AM

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Although all requests are made via Dashboard and I can see you were changing its end_date between Oct 25 and Dec 6 UTC

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Did you see Forever in the first place?

cedar ravine Oct 12, 2022, 5:37 AM

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Yes. It is Forever that's why I want to update it on a specific cycle. Tried to update it but after saving changes and refreshing the page, still says Forever

agile holly Oct 12, 2022, 5:38 AM

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Okie let's do a fresh new test and show me the screen when you first create it via Dashboard. I will try to reproduce on my Dashboard too

cedar ravine Oct 12, 2022, 5:41 AM

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The thing is our goal is to update the old subscriptions we created before October 10. Those were created via API and we did not set any end_behavior to them. So now, we would like to update their end_date to a specific cycle.

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So, can I just give you a schedule subscription Id that was created last Monday?

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Here's the subscription ID
sub_sched_1LrB7eGNYuWVcnu0g1p4jksd

agile holly Oct 12, 2022, 5:58 AM

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Thanks. I have been able to reproduce it. Looking further...

cedar ravine Oct 12, 2022, 5:58 AM

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Awesome

agile holly Oct 12, 2022, 6:14 AM

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Hi there, I think it's pretty much a bug on our end. Could you write into Support and mention this thread? I will flag it internally and make sure we will follow-up with our internal team

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Sorry for the trouble

cedar ravine Oct 12, 2022, 6:15 AM

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Sure. Hopefully you can fix this issue sooner the better. Thanks for looking into this

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Should I go to chat or just email?

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Done sending email

agile holly Oct 12, 2022, 6:23 AM

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please tell me the email

cedar ravine Oct 12, 2022, 6:27 AM

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I sent an email here - https://support.stripe.com/contact/email?topic=billing

Contact Us | Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

agile holly Oct 12, 2022, 6:30 AM

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Please tell me the email you used so I can find the case and flag it

cedar ravine Oct 12, 2022, 6:32 AM

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You mean the email address? - it's root@realtyassist.com.au

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Thanks!

agile holly Oct 12, 2022, 6:37 AM

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Found it and left a note. Thanks for letting us know!

#ldelosreyes