#marie.schutte - subscription initial payment

1 messages · Page 1 of 1 (latest)

plucky violetBOT
foggy vapor
#

That shouldn't be happening very often, if at all. The Setup Intent is used to charge the card at a later time, so that should be confirming the card is valid when it is created.

If you want to double-down on making sure the card goes through, then you should create the Setup Intent AND attempt payment before redirecting them to the success page.

pseudo cliff
#

Okay, good to know that we can do that. (sending both before the success url)

#

These cards are valid payment methods, but we're having cards declined for insufficient funds in a surprising number of cases (these charges are for under $50, and for a product that is is more akin to a feel-good donation than something of physical value)

#

Since these are subscription setups, is there a way to attempt payment right away (it's really Stripe initiating the payment, not us, right?)

foggy vapor
#

If you are using these for subscriptions, they should automatically be taking payment unless you're creating a free trial along with the first payment. Do you have the code that's being submitted to create the Setup Intent? Are you using the Payment Element? Card Element?

pseudo cliff
#

good questions! Getting our developer looped in. one sec

grave belfry
#

Let us know once you're able to get them included 🙂

#

While you're wokring wiht them, if you could share an example subscription ID of a case of this that would help with investigating

#

Generally yes you can collect the first payment immediately, but there are scenarios where there is no up front payment and future declines are possible.

pseudo cliff
#

sure thing - sub_1LrKsRAQiVtCBLZJNpbtbnpq

grave belfry
#

marie.schutte - subscription initial payment

#

Looking at this subscription, it appears to create a payment right away and that this succeeded for the invoice that was generated

#

Is this an example of where you saw a payment declined?

pseudo cliff
#

oh shoot, i'm sorry. here's one: sub_1LqcwSAQiVtCBLZJwT6j4ETz

grave belfry
pseudo cliff
#

Thanks, that tracks with what we know about subscriptions. Our main concern is how to keep customers on the payment entry page until that first payment succeeds.
(A secondary concern is why so many are failing; it just seems inconsistent with who we think our users are)

grave belfry
#

In the example you sent the charge was declined for insufficient funds, which you can't really do anything about ahead of time

#

But yes you should keep your customer on session until that first payment succeeds, assuming you always do this initial payment