Miaina | Stripe Developers | Page 1

queen dockBOT Oct 11, 2022, 9:28 AM

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fallow mantle Oct 11, 2022, 9:30 AM

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👋 Thanks for reaching out
I invite you to ask Stripe Support for this at
https://support.stripe.com/contact
As we only handle API integration questions here

proven night Oct 11, 2022, 9:31 AM

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I've already told them

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as I've told them very early about the debit issue

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no answer, nothing from them though ...

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I finished ending here and found other people with the same pb

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Here the same situation

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i will got no update

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whereas our situation is more than critic

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al

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because of this issue

fallow mantle Oct 11, 2022, 9:38 AM

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AFAIK, the issue has been resolved and you probably received an email if you are impacted with the list of impacted transaction. You should recharge them.
If the bank are cancelling the SEPA mandates, probably you should re-acknowledge the mandate from each impacted customer, I don't think that Stripe could reconfirm the mandate by it's own, as it's something done by the issuer's bank unfortunately.

proven night Oct 11, 2022, 9:38 AM

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seriously

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you announce me that I have to resign 3,4 K mandates ?

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seriously ?

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because you made a mistake

fallow mantle Oct 11, 2022, 9:40 AM

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Could you please your accountId ?

proven night Oct 11, 2022, 9:41 AM

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acct_1A4mJCB5dMznlpuO

fallow mantle Oct 11, 2022, 9:41 AM

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But again as it's not a technical integration question, sorry I don't think I can help further, but I'll try to see what I can do internally

proven night Oct 11, 2022, 9:42 AM

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that's the thing for critical pb, we don't have an appropriate contact

fallow mantle Oct 11, 2022, 9:42 AM

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Meanwhile I strongly recommend you reach out Support again at :
https://support.stripe.com/contact
and choose email option with more details (maybe some impacted customers)

proven night Oct 11, 2022, 9:42 AM

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I've done it

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I came here to see how people handle this crisis

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thanks anyway

fallow mantle Oct 11, 2022, 9:53 AM

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Could you please share an example customer Id which has a mandate canceled by his bank ?

proven night Oct 11, 2022, 10:07 AM

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yes

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cus_Hji0Gn5teYh5Ln

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py_1Lr6rtB5dMznlpuOjDraRS9r

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His bank told him that the debit will be rejected tomorrow

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for similar reasons

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As you corrected the request parameters

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I've come to think that the mandate has been invalidated because of the previous request with "recurring parameter = no"

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but I did ask to call the bank to see exactly the source of the pb

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I'm waiting for this

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I'm affraid It will affect many (or all ) the relaunched sepa debit

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it's terrible

#Miaina