notdpr | Stripe Developers | Page 1

prisma wigeonBOT Oct 11, 2022, 1:06 AM

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crisp geode Oct 11, 2022, 1:06 AM

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Example connected account: acct_1IJes2S3cYjZ6B2f
Subscription: sub_0LHpnL87iriRUvvJ0EYXAKVm

The Sep 4 invoice finalized just fine. Then the Oct 4 invoice failed. evt_0LpCeS87iriRUvvJAhlguZGt

Could someone in Stripe help us determine what could have gone wrong. I don't see any changes in the account/subscription that would have caused that.

Thanks!

rugged grove Oct 11, 2022, 1:07 AM

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Looking into it now

rugged grove Oct 11, 2022, 1:24 AM

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After checking, acct_1IJes2S3cYjZ6B2f's transfer and card_payments capability was updated to inactive due to requirements not completed

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It was sent to connected account endpoint under account.updated event: evt_1LncviS3cYjZ6B2fQTK04YHw (2022-09-30 06:42:38 UTC)

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The account's capabilities were only updated to active in evt_1LpHasS3cYjZ6B2fFjDS2FtN on 2022-10-04 20:19:58 UTC which was after the invoice finalisation failure: evt_0LpCeS87iriRUvvJAhlguZGt (2022-10-04 15:03:20 UTC)

crisp geode Oct 11, 2022, 1:32 AM

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That's helpful! Let me see if I understand it correctly...

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On 09-30, the connected account's verification documentation expired "verification_document_expired"... and before they could verify things again, some invoices failed.

But it looks like transfers are now active again, so the account holder must have gotten a notification and verified? So it should be ok for the future? Or is this something that expires periodically?

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Also, is it normal that I can't see the events you reference in Stripe UI.. I'm looking at the connected account in my dashboard, but there's no "event" section.... I do see those events in my webhook logs

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Oh wait.. sorry I see it now... the search box doesn't return it, but if I drill into "View connected account logs" I can see it

rugged grove Oct 11, 2022, 1:48 AM

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so the account holder must have gotten a notification and verified?
Yes

So it should be ok for the future? Or is this something that expires periodically?
As long as there's no incomplete requirement, the capabilities will remain active

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Yup, the connected account events are a little bit challenging to navigate in the dashboard

crisp geode Oct 11, 2022, 1:55 AM

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Thanks for your help!

rugged grove Oct 11, 2022, 1:56 AM

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No problem! Happy to help 😄

#notdpr