DeliveryTiem | Stripe Developers | Page 1

teal ledgeBOT Oct 10, 2022, 6:49 PM

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fervent basin Oct 10, 2022, 6:50 PM

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Hey there, we can't re-open threads. Can you just post a quick summary of your question? Then we would be happy to help

surreal pagoda Oct 10, 2022, 6:58 PM

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Hey there, so I have a duplicate payment method that I want to remove. The duplicate was added via the Stripe dashboard when we already had the bank account added but it was having an micro-deposit issue that we eventually solved with Stripe customer support. So now I want the remove the duplicate, but there is no 'remove' button, so I asked Stripe support to remove it and they told me I can do this via an API call (https://stripe.com/docs/api/payment_methods/detach)... I did this API call and I am getting an error: The payment method you provided is not attached to a customer so detachment is impossible. ... but the payment method is attached to a customer.

daring gust Oct 10, 2022, 7:00 PM

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Thanks for the info. Do you have the ID of the payment method that you are getting that error for?

surreal pagoda Oct 10, 2022, 7:00 PM

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No problem, yeah the ID is pm_1LpZ6UIUwLvVicLYVxPXY7rk

daring gust Oct 10, 2022, 7:00 PM

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Thank you, looking in to that PM

surreal pagoda Oct 10, 2022, 7:01 PM

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Thanks, failed API request ID is req_poYS0HbLAcYjg3

daring gust Oct 10, 2022, 7:02 PM

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Thank you, was going to ask for that as well. And do you have the ID of the customer you have been working with here? (cus_123)

surreal pagoda Oct 10, 2022, 7:02 PM

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No problem, yeah customer is cus_MXyhDKwdjBmW9b

daring gust Oct 10, 2022, 7:07 PM

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I am actually unsure how that payment method should properly be removed. I will consult my colleagues on this.

I feel like we probably have some internal process to remove this PM, maybe support didn't immediately know about it. I will definitely put in a feature request to allow deleting from your side any which way though as I don't think there is currently a good way to.

surreal pagoda Oct 10, 2022, 7:10 PM

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Okay cool, whatever way it can be removed is fine with me and a feature request too will be good I'm surprised if this hasn't occurred before.

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Any chance the internal process exists and the removal can be done / queued?

daring gust Oct 10, 2022, 7:22 PM

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I did a bit more digging and found you can still cancel the original SetupIntent

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And that will remove the payment method from your UI

surreal pagoda Oct 10, 2022, 7:23 PM

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Ty for the digging, that should disassociate it?

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Ahhh

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fantastic

daring gust Oct 10, 2022, 7:23 PM

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Yes it will be out of the UI and not usable/attached to the customer as it was never fully set up

surreal pagoda Oct 10, 2022, 7:23 PM

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I'll try that now to confirm.

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That removed it!

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Great to see, thanks for the extra digging @daring gust

daring gust Oct 10, 2022, 7:28 PM

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Awesome! Glad I could help

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I will still put in a feature request or at least make sure we spell out what to do here in our docs a bit more explicitly. The PM showing up on the customer definitely makes it seem like it is attached so I'm sure this confusion happens a decent amount.

surreal pagoda Oct 10, 2022, 7:34 PM

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Agreed, from my POV as a customer & API consumer, it makes sense that the payment method shows up whether the method is directly linked to the customer or via a setup intent associated to the customer. I think the only missing piece of workflow is to make the payment_methods/detach understand that the PM is associated to a setup intent and cancel the setup intent.

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And from a stripe dashboard perspective, add a 'remove' button that essentially calls the above mentioned logic.

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plus or minus other use cases, but yeah some input from a Stripe customer.

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And thanks again.

daring gust Oct 10, 2022, 7:36 PM

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Of course! And thanks for the feedback, that definitely puts it well and will help our devs understand how this affects users like you. I'll make sure to include it when I raise my requests

#DeliveryTiem