albizhulali

[sweet orbit]

As far as I know, that can happen if the card restricts what business categories it can be used for. Do you know what business category you are setting for your connected accounts? If that is not configured properly that could be the issue

[shell swan]

It used to be SaaS by mistake. We have changed it to Lodging but still we have the same issue.

This is the business category of the connect account (the hotel) not ours (the software).

Should be change our industry as well?

[subtle wyvern]

Hello 👋
Stepping in as server is a little busy
What kind of charges are you creating? Destination or Direct?

[shell swan]

Hi @subtle wyvern! We are not even charging the card. We are attempting to store it as a customer.

[subtle wyvern]

I see. Are you trying to store it on the connected account or the platform?

Based on the request you've shared above, it looks like you're storing it on the platform right?

[shell swan]

we are storing it on the platform correct

[subtle wyvern]

I believe that could be the reason as the industry on your account is different
https://stripe.com/docs/saving-cards#:~:text=Stripe typically validates card information,local currency on their statement.

[shell swan]

I tried changing the industry on the platform as well but the same issue happened.

[subtle wyvern]

I see. Unfortunately, our team on discord don't know much about what else needs to change from a configuration standpoint. I'd recommend reaching out to our support team as they'd have broader context on this than us
https://support.stripe.com/?contact=true

[shell swan]

Understood! Ok, thank you for your help 🙂

[subtle wyvern]

NP! 🙂 Good luck