mattwoberts-customer-portal | Stripe Developers | Page 1

velvet elmBOT Oct 10, 2022, 1:43 PM

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spiral kiln Oct 10, 2022, 1:43 PM

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👋

covert jetty Oct 10, 2022, 1:43 PM

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Hello, what is your problem with this flow?

spiral kiln Oct 10, 2022, 1:43 PM

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Ok so this is the flow I'm working on...

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Customer has a trial subscription.
Trial has expired without a card, so the subscription is paused.
Customer wants to re-start, so we've passed them into the stripe customer portal
Customer enters direct debit as the payment method to start the subscription, and completes the details
In the backend - all the webhooks fire as I'd expect them to, but the UI (in the customer portal) reports an error to the user - see screenshot below

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So I get that error message about something going wrong, but from the backend it all processes fine - I see the direct debit being stored, and 3 minutes later I get a successful payment on the invoice

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But the UI above reports an error 😦

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I'm using a test clock if that makes any difference

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If you need a customer ID: cus_MaXAeURqAFVvwd

gentle tiger Oct 10, 2022, 2:00 PM

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Hello 👋
Stepping in as the server is a little busy

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This is quite unusual, do you see any network requests error out in your network console?

spiral kiln Oct 10, 2022, 2:05 PM

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H there

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No nothing like that - I'm setting up another test now so I'll report back on that one....

gentle tiger Oct 10, 2022, 2:07 PM

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Sure, np!

spiral kiln Oct 10, 2022, 2:10 PM

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Same thing - the webhooks are firing fine, everything has worked as expected, but the UI fails...

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I know direct debits on the customer portal are very new, wonder if theres an issuie

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I'm just testing one without a test clock now to see what happens there, but I'm just having to wait that 1 hour for the draft invoice to finalize before it will pause the subscription for me

gentle tiger Oct 10, 2022, 2:20 PM

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I see, yeah. more details will help.
Also, this would require a bit more time to look into what's exactly causing this. You may need to write in so that we can work on this asynchronously.

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mattwoberts-customer-portal

spiral kiln Oct 10, 2022, 2:22 PM

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Yeah - there are a few things going on here...

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We're using the new "pause subscription when the trial ends with no payment method" - which is in beta

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We're directing users to the customer portal when this happens, and direct debit is very new there.

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But I'll see how I get on.

gentle tiger Oct 10, 2022, 2:33 PM

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Regardless of wether it behaves normally without test clocks, I'd recommend that you write in to our support team so that we can take a deeper look (since this is in beta, our team on discord wouldn't be able to look into it with broader context)

support@stripe.com

spiral kiln Oct 10, 2022, 2:34 PM

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Yeah I will do 🙂
Just getting some more info firsart

gentle tiger Oct 10, 2022, 2:35 PM

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Yup, thanks again for your patience 🙂

#mattwoberts-customer-portal