Hictamenvivit | Stripe Developers | Page 1

modest nightBOT Oct 10, 2022, 12:34 PM

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static sentinel Oct 10, 2022, 12:35 PM

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👋 happy to help

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I'm not really familiar with the dashboard Reports but let me try to replicate and see what I could find for you

blissful inlet Oct 10, 2022, 12:36 PM

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Cheers !

static sentinel Oct 10, 2022, 12:38 PM

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what report are you exporting?

blissful inlet Oct 10, 2022, 12:40 PM

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Balance summary

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The weird thing is that if you add a new metadata key to a Charge, you'll see it appear as a checkbox under payment_metadata in the Reports, so it looks like a bug

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Then I get for instance
"balance_transaction_id","created","available_on","currency","gross","fee","net","reporting_category","source_id","description","charge_id","payment_metadata[amount_gross]","payment_metadata[elyn_fee]","payment_metadata[operation_type]","transfer_metadata[amount_gross]","transfer_metadata[elyn_fee]","transfer_metadata[operation_type]"
"txn_3LczxwDh91j58svV4JHRaycs","2022-09-01 01:05:00","2022-09-05 02:00:00","eur","206.34","3.14","203.20","charge","ch_3LczxwDh91j58svV4nn5QpDy",,"ch_3LczxwDh91j58svV4nn5QpDy",,,,,,

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(basically all payment_metadata are empty)

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But that specific charge has those metadata set

static sentinel Oct 10, 2022, 12:43 PM

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is this related to Connect?

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the payment_metadata might be related to the py_xxx object

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let me take a look

blissful inlet Oct 10, 2022, 12:45 PM

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yes we're using connect

static sentinel Oct 10, 2022, 1:03 PM

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sorry still investigating this

blissful inlet Oct 10, 2022, 1:14 PM

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No problem, thanks for looking at it on such short notice !

stable salmon Oct 10, 2022, 2:22 PM

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Hey @blissful inlet apologies for the very long delay here. I was having trouble reproducing this but I think I have enough info to file a bug report on this now. Can you create a support ticket and then DM me your email address? I can file the bug report and keep you updated on the fix

blissful inlet Oct 10, 2022, 2:36 PM

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Hey @stable salmon , thanks for your answer, I'll dm you my address, could you send me the link to file support tickets please ?

stable salmon Oct 10, 2022, 2:37 PM

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Awesome thank you!

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You can use this page https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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Otherwise I think there is a way to do this from your dashboard, finding that

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Not finding that at the moment. I would say use the support page and let me know when you sent off your initial message. You can just specify the basic issue and mention me and I can fill in the rest

blissful inlet Oct 10, 2022, 2:49 PM

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Ok I've just sent an email on the page you sent me (section "Collect"), I mentioned you. I didn't get a ref for the issue but I guess you can retrieve it

stable salmon Oct 10, 2022, 2:55 PM

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Thank you. Grabbing that now...

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Actually not able to find it at the moment. Do you know if there is another email that is the main one on your account?

blissful inlet Oct 10, 2022, 3:01 PM

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Ah yes sorry

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dmed you the correct address

stable salmon Oct 10, 2022, 3:03 PM

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Awesome found it with the new one!

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Thank you for your patience and again apologies for the delay here. I will file a bug report for this internally and get back to you from that email

blissful inlet Oct 10, 2022, 3:19 PM

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Thanks for your quick reply !

#Hictamenvivit