Nate.tsg | Stripe Developers | Page 1

faint karmaBOT Oct 10, 2022, 7:36 AM

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ripe zenith Oct 10, 2022, 7:36 AM

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Hi! Can you share the request ID (req_xxx)? Here's how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request

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lusty field Oct 10, 2022, 7:42 AM

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Should I share the one that failed

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req_djMK8UaVaIkP8n

ripe zenith Oct 10, 2022, 7:48 AM

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Thanks for the ID

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From the logs I can see that this payment_method was detached from the customer https://dashboard.stripe.com/test/logs/req_nV915nCHoN5F0J

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and that's why you can't use this payment_method again.

lusty field Oct 10, 2022, 7:54 AM

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I have detached it after the request failed

ripe zenith Oct 10, 2022, 7:57 AM

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Ah you are right, sorry for the oversight.

lusty field Oct 10, 2022, 7:59 AM

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No issue, could it be any other issue

vernal kernel Oct 10, 2022, 8:11 AM

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Hey, taking over here. Let me know if there's any follow-up Qs I can answer!

lusty field Oct 10, 2022, 8:16 AM

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Thanks, help would be great, the above request failed with mandate is required I am not sure how to include that

vernal kernel Oct 10, 2022, 8:18 AM

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It look like you are collecting the bank account details but you are not collecting the mandate acknowledgment, could you share more details about your integration/ payment flow ?
Probably you are missing this step, if you are using Direct Stripe APIs:
https://stripe.com/docs/payments/ach-debit/accept-a-payment?platform=web&ui=API#web-collect-mandate-and-submit

lusty field Oct 10, 2022, 8:20 AM

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I am using payment element, using setupIntent from the server

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I am not collecting mandatei thought that was handled if I used payment element

vernal kernel Oct 10, 2022, 8:31 AM

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In fact, you need to acknowledge the mandate in order to use it later:, you can follow this link in order to save and acknowledge ACH Direct Debit (using SetupIntent)
https://stripe.com/docs/payments/ach-debit/set-up-payment

lusty field Oct 10, 2022, 8:33 AM

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Alright thanks will follow through

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One last question, does the above work with payment element cause I am also collecting card

vernal kernel Oct 10, 2022, 8:41 AM

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If you need to work with card also, probably you should follow this link:
https://stripe.com/docs/payments/save-and-reuse?platform=web#web-collect-payment-details
And in your setup_intent, sepcify card and us_bank_account
https://stripe.com/docs/api/setup_intents/create#create_setup_intent-payment_method_types

#Nate.tsg