#nico18746
wheat crag
flint bone
Hi there, do you mean that you want to create and confirm off_session PaymentIntents programmatically?
devout plank
not really
we have hundreds of disputed payments that were generated because of a stripe bug last week
consequently the money has been returned to the customers
we would like that money back
flint bone
How do you intent to move the funds back?
ocean arch
Hey! Taking over for my colleague. Let me catch up.
devout plank
this is the email we received from stripe
Nicolas Baudelot
Fri, Oct 7, 6:48 PM (3 days ago)
to Comex
on a la liste des paiements en dispute
Nicolas BAUDELOT
CEO & Cofounder
06.14.82.22.77
Interview BFM Business - Nicolas Baudelot - CEO Medicalib : Dépistage COVID en entreprise, comment ça marche ?
---------- Forwarded message ---------
De : Stripe Alerts alerts@stripe.com
Date: ven. 7 oct. 2022 Ã 18:43
Subject: [Ongoing] SEPA payments with chargebacks
To: nicolas.baudelot@medicalib.fr
Hello,
From September 26th to October 04th, we experienced an issue that resulted in some users seeing failed SEPA payments as disputes. We have confirmed this issue is resolved, and new payments will not fail as disputes. However, as SEPA DD payments are asynchronous, some payments created before October 4th that are still in flight may still fail as disputes.
We have compiled the list of affected payments during the impacted window that we have identified so far. We recommend that you retry these payments now, though there may be additional payments impacted which we will share over the coming days. You can view your impacted payments by accessing the following link:
https://dashboard.stripe.com/download/failed_payments_2022_10_07.csv
We will refund any charges for the affected payments and disputes.
Again we are very sorry for any inconvenience this may have caused. If you have any further questions please let us know.
my question is how do i "retry these payments now"
ocean arch
You need to charge your customer again as you did for the last time, according to your integration
devout plank
the charge is automatic in our case
it's billing subscriptions
we don't 'charge' manually
what are the steps to do this cleanly ?
ocean arch
In your dashboard you can configure how Stripe manage the failed payments for you:
https://dashboard.stripe.com/settings/billing/automatic
You can configure automatic mails, or just configure a retry schedule
Or using an advanced way, with configuring smart retries on your subscriptions:
https://stripe.com/docs/billing/revenue-recovery/smart-retries
devout plank
but for the specific list of disputed payments that you sent us, how do i do this ?
i don't want to change the way i manage all my customers
only the disputed one from last week
ocean arch
When configure the retry, it will be applied only to the subscription that payment was failed which will include the once has been disputed from last week, nothing will change for your other customer that pays normally
devout plank
ok
i'll try this then
thanks for the help
well...
the smart retry schedule is already configured
and the payments that are disputed are not in status 'failed'
so the smart retry doesn't seem to apply to those disputed (and lost) payments
cloud phoenix
Hi! I'm taking over this thread.
I would recommend to contact Stripe support directly (https://support.stripe.com/contact), or reply to the email you received about the incident. They would know more about that specific incident and the next steps.
devout plank
we already did and are waiting for the answer, I had hoped you had some way of retrying those payments through the API
somehow
cloud phoenix
I'm not sure how this will work since this is related to an incident. That's why I think it's best to talk to talk to Stripe support directly. And if recently already contacted them about this, I would recommend to wait for their answer.