#TheAppGod
supple basalt
high linden
Hi there! Yes, it's possible to use ACH with subscriptions/recurring payments on Stripe
gray socket
thats the thing tho....i set it up....my users signed up...the first payments worked fine
but we are in month 2....and im yet to see a single payment recur
they are all automatically failing and becoming cancelled so are you sure?
high linden
Do you have an invoice ID or PaymentIntent ID I can look at?
For one of these failed payments, I mean
gray socket
sure
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this user signed up just one month ago
gray socket
issue being i think i found the issue
the issue is stripe
they didnt communicate how ACH "recurring" and i use that word in quotes because its absolutely not recurring
frosty ocean
Hi, I'm stepping in for roadrunner. Taking a look here
gray socket
works as opposed to card payments
based on the support call i just got off....ACH payments have to be approved month by month by the user
this is crazy
frosty ocean
I do not think the above informaiton is accurate, I'm sorry. You can use ACH Debit with Subscriptions. From looking, it occurs that the payment methods is not set up as default for the customer for invoices. You can update the customer and make the Payment Method ad default on the invoice: https://stripe.com/docs/api/customers/update#update_customer-invoice_settings-default_payment_method
Alternatively, when creating the subscription, you can set the default Payment Method on the Subscription here: https://stripe.com/docs/api/subscriptions/create#create_subscription-payment_settings-save_default_payment_method
gray socket
ok
so you are saying that this was an api issue
that when the subscription api is created
my developer did not properly set the "default payment method"
and that is what is causing failed payments and voided contracts?
frosty ocean
That is correct. You can see what takes precedence here: https://stripe.com/docs/billing/subscriptions/payment-methods-setting#payment-method-priority
Your developer can now update the Customer object and set the default Payment Method for invoices: https://stripe.com/docs/api/customers/update#update_customer-invoice_settings-default_payment_method.
gray socket
wow
this solved my issue
fuckin developer!!!!!!!
im gonna kill him
thank you guys tho
frosty ocean
Glad it is working.