AndreaM | Stripe Developers | Page 1

lucid starBOT Oct 6, 2022, 3:16 PM

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unborn fox Oct 6, 2022, 3:16 PM

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Hi there. Can you share the request ID for this?

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https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

frozen inlet Oct 6, 2022, 3:17 PM

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is it that req_x5lfCy7Z3L3cRQ?

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unborn fox Oct 6, 2022, 3:20 PM

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So yeah destination charges need to be made with the platform's API key. In destination charges, all the API objects live on the platform account, then funds are transferred to the connect account. See: https://stripe.com/docs/connect/destination-charges#create-a-charge

Creating destination charges on your platform

With Connect, you can create charges on your platform account, take fees, and then transfer remaining funds to your connected accounts.

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Although I see that is a platform account

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Looking

frozen inlet Oct 6, 2022, 3:24 PM

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yes is not the test mode anymore I changed it and of course I change with the new api all the "relative" pluging on my website

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before was working fine on test mode so I just changed the live API

unborn fox Oct 6, 2022, 3:39 PM

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Ok looking

earnest vigil Oct 6, 2022, 3:49 PM

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👋 stepping in as codename_duchess needed to step away

frozen inlet Oct 6, 2022, 3:49 PM

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Hi bismarck

earnest vigil Oct 6, 2022, 3:51 PM

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So bascially this is not possible. We don't allow for "grandfather" platforms where you are creating a destination charge on one of your Connected Accounts for one of their Connected Accounts.

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I'm a bit surprised this didn't error on PaymentIntent creation though....

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You noted this was a live mode change. Do you have an example of doing this successfully in testmode?

frozen inlet Oct 6, 2022, 3:51 PM

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yes

earnest vigil Oct 6, 2022, 3:52 PM

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Can you provide the PaymentIntent ID from testmode?

frozen inlet Oct 6, 2022, 3:55 PM

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pi_3LoY6nAK7oD7gTsk09sdRoMp

earnest vigil Oct 6, 2022, 3:56 PM

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Yeah okay so these are a bit different

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This testmode one was created using your own platform API key.

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I can see that WooCommerce is still involved here

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But the livemode PaymentIntent was created by the WooCommerce platform

frozen inlet Oct 6, 2022, 3:57 PM

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yes i replace those API test mode with the LIVE one

earnest vigil Oct 6, 2022, 3:59 PM

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Yeah you are going to need to reach out to WooCommerce then. Because for us this is a different flow — in one case (testmode) it is just your Platform creating a destination charge to your Connected Account. (Note: there is no Application set when you look at the creation request: https://dashboard.stripe.com/test/logs/iar_wFSDI7YO57mWUQ. Versus your livemode PaymentIntent creation is actually done via WooCommerce on their Connected Account (your account) and then attempts to set a destination to your Connected Account (Note the Application that is set to Stripe For WooCommerce: https://dashboard.stripe.com/logs/req_sZNpPN1m20L1rN)

frozen inlet Oct 6, 2022, 4:09 PM

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let me read 🙂

frozen inlet Oct 6, 2022, 4:30 PM

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I'm checking the extension you mentioned

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sorry i meant I mentioned

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😄

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woocommerce

earnest vigil Oct 6, 2022, 4:31 PM

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👍

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Yeah unfortunately you will have to work with the Woo plugin so that they use your API directly here and don't create the PaymentIntent from their platform

frozen inlet Oct 6, 2022, 4:47 PM

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it actually worked with another plugin so we are just trying to figure out

earnest vigil Oct 6, 2022, 4:48 PM

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Sounds good. Let me know if I can help

#AndreaM