Wizard

[wooden lark]

Are you seeing an error when you try to update?

Also how are you trying to update the SSN here? API call?

[novel kindle]

update via the dashboard

no error, it just doesn't prompt me at all to update the account ssn

my admin view

click the three button in the top right to see if it was hidden there, but only thing available was it taking me directly to the connect accounts view

nothing there for me to easily update

[wooden lark]

Can you send me that account ID? (acct_123)

[novel kindle]

for the platform or connected account?

acct_1LQF9fA5a7X5TWtc <-- Platform

acct_1LpZI8PKHqJnu3J6 <-- connected account

[wooden lark]

Mostly interested in the connect account I think. Thank you for the IDs, checking in to them.

[novel kindle]

ok

[wooden lark]

When you tried from the connected account itself, were you logged in as that account or did you go to their page as the platform and click "view dashboard as" from there?

[novel kindle]

the latter

[wooden lark]

I am actually not sure if the platform can modify SSN here as you are using standard accounts. We protect a lot of user data from platforms.

Is the end goal for your platform to be able to set this or is that just how you are testing?

[novel kindle]

just how i'm testing, to see how fast verification happens

[frank dirge]

👋 stepping in here as Pompey needs to step away

As a platform you can't update the SSN of a Standard Connected Account

[novel kindle]

understood, i just saw that 0000 works for sucessful verification tests, so i will retry my test process using that

to clarify, the user themselves will have to make that update than?

[frank dirge]

Yes, with Standard accounts the connected account merchant controls all of their verification themselves.

As the platform you just create the account and send them through the onboarding flow initially

[novel kindle]

cool

that's all for me today thx so much