Bob the builder | Stripe Developers | Page 1

vestal vortexBOT Oct 5, 2022, 11:05 AM

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molten crater Oct 5, 2022, 11:06 AM

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The message says "The PaymentIntent failed due to a timeout on the upstream provider's side" but to me it sounds too vague

stray edge Oct 5, 2022, 11:07 AM

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Sure this can happen. The issuing bank timed out when handling our 3DS/auth attempts

molten crater Oct 5, 2022, 11:08 AM

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So issue was caused by the bank and not by user's inaction?

stray edge Oct 5, 2022, 11:11 AM

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Correct

molten crater Oct 5, 2022, 11:11 AM

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Thats interesting. Thanks for the information

stray edge Oct 5, 2022, 11:12 AM

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If it timed out due to user inaction, it'd be a similar payment_intent_authentication_failure error but the message would just say that authentication needs to be re-attempted

molten crater Oct 5, 2022, 11:14 AM

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We have a customer claiming that the payment did go through. Can a timeout cause that?

stray edge Oct 5, 2022, 11:15 AM

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This payment: pi_3LpEh7HUx3Bb1SOL0MgH9v0U?

molten crater Oct 5, 2022, 11:16 AM

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Yes

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To be more exact - there is some payment we cant find (the customer has a receipt), and it's for this customer around the same time as pi_3LpEh7HUx3Bb1SOL0MgH9v0U

stray edge Oct 5, 2022, 11:19 AM

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I'd recommend speaking to support: https://support.stripe.com/contact

Stripe: Help & Support

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molten crater Oct 5, 2022, 11:19 AM

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Oky, thanks for the help

#Bob the builder