Rozel | Stripe Developers | Page 1

warm groveBOT Oct 5, 2022, 5:49 AM

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opal bear Oct 5, 2022, 5:49 AM

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Are you customer of their service?

nova trench Oct 5, 2022, 5:50 AM

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Yes, it was a refund for an item I purchased but did not receive

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They were supposed to refund my CC through your company

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Screenshot_2022-10-05-09-54-53-476_com.google.android.gm.jpg

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This is the email they sent regarding the refund

opal bear Oct 5, 2022, 5:57 AM

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I checked their log and see they initialized a refund. But we hold it because of some requirement on their account. We are on the state waiting for them to confirm

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I would suggest getting in touch with Stripe Support, providing the Id: pi_3LREfXBu3ue4cPmL0JT8Scfw , then our Support team could arrange communication with Tala Gold

bold templeBOT Oct 5, 2022, 5:58 AM

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:question: Have a non-technical question, account issue, or need one-on-one support?
We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

nova trench Oct 5, 2022, 6:01 AM

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I did it took me to before I message you

opal bear Oct 5, 2022, 6:02 AM

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Let's wait from them. You can also inform Tala Gold that we checked and it's on them to further process the refund

nova trench Oct 5, 2022, 6:06 AM

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Can't your support that will sort this out, sent Tala fold an email and cc me in it so I can follow from there

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You have to understand me, that have been giving me the run around for this refund for 2 months now

opal bear Oct 5, 2022, 6:09 AM

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I am sorry to hear that. How about Stripe Support? You should email them and cc Tala Gold in

nova trench Oct 5, 2022, 6:12 AM

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Give me the correct email to send my queries and I will send it to them

#Rozel