ElChofry

[raven tiger]

Hi there, as the error message explained, Stripe is unable to collect app fee for IT platform with connected accounts in MX

[ancient fulcrum]

any way to fix this?

and thanks for the fast answer

[raven tiger]

This is a limitation due to local regulation, can you try not collecting an application fee in this case?

[ancient fulcrum]

talked to Sellix support and they removed the Fee to see if that would fix the error, but now my stripe is locked and I can't use it anymore for Sellix

[raven tiger]

This discord server is staffed by engineers and we can help with coding problems.

Please reach out to Stripe support for account specific questions https://support.stripe.com/contact

[ancient fulcrum]

thank you very much, but on that page I couldn't find a way to contact stripe support, only frequently asked questions

[raven tiger]

It's on the upper right side of the page.

[ancient fulcrum]

when i click there it just sends me to the same page

[raven tiger]

Have you logged in?

[ancient fulcrum]

yes sr

[raven tiger]

When you click on the Contact support button, this page will bring up a dialog for you to choose support options

[ancient fulcrum]

I found why, I was using the page in firefox and apparently it is not compatible

thanks for the help, have a great day 😄