zan-account-support | Stripe Developers | Page 1

serene nova Oct 5, 2022, 12:39 AM

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fast mortarBOT Oct 5, 2022, 12:39 AM

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:question: @eternal solar Have a non-technical question, account issue, or need one-on-one support?
We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

eternal solar Oct 5, 2022, 12:40 AM

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I am seeking for a way to do this programatically

serene nova Oct 5, 2022, 12:41 AM

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You should still work directly with our support team instead. We can't look at your account, what happened, why things were refunded. Please contact support to get direct help

eternal solar Oct 5, 2022, 12:41 AM

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I just want to know a way to charge the customers using Api

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support people know nothing

serene nova Oct 5, 2022, 12:43 AM

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Do you have card details saved? If so what's blocking you?

eternal solar Oct 5, 2022, 12:44 AM

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You mean saved in our Database? No, we don't save any

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But stripe does, right?

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so that's exactly what i want to know. where can i get this detail in Stripe?

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If i have payment_intend, can i use the same intent again ?

serene nova Oct 5, 2022, 12:48 AM

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no I don't mean in your database. I mean in Stripe. Do you have a Customer object for each with an attached PaymentMethod?
And that's why I sent you to support, because you likely didn't know that and they can look at your account

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Oka

eternal solar Oct 5, 2022, 12:48 AM

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yes, I have account for each customer

serene nova Oct 5, 2022, 12:48 AM

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I don't know what that sentence could mean sorry. An Account in our API is unrelated to a Customer and is for Stripe Connect

eternal solar Oct 5, 2022, 12:49 AM

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I mean, I have customer object for each customer

serene nova Oct 5, 2022, 12:49 AM

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Okay do those have an attached PaymentMethod?

eternal solar Oct 5, 2022, 12:49 AM

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checking

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yes

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they do have

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so how can i use this PaymentMethod to charge again?

serene nova Oct 5, 2022, 12:52 AM

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yes, you can just charge them manually in the Dashboard or use the PaymentIntents API for this: https://stripe.com/docs/payments/save-during-payment?platform=web#charge-saved-payment-method

eternal solar Oct 5, 2022, 12:57 AM

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perfect

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Thanks for your help

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About manually from dashboard, is there any reference doc?

serene nova Oct 5, 2022, 12:59 AM

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no, you just load the customer and there's a create payment button

eternal solar Oct 5, 2022, 2:23 AM

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I see blank page when i try to create payment for customer

wary canyon Oct 5, 2022, 2:30 AM

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Hi @eternal solar I'm taking over this thread, I do see the screenshot so what do you mean by a blank page?

eternal solar Oct 5, 2022, 2:31 AM

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I'm trying to find a way to charge customers to get thr refunded amount back

wary canyon Oct 5, 2022, 2:32 AM

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You can charge a customer through Dashboard or API, like my colleague koopajah mentioned earlier

eternal solar Oct 5, 2022, 2:37 AM

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tried to do that but screen is showing blank

wary canyon Oct 5, 2022, 2:39 AM

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What kind of blank screen?

eternal solar Oct 5, 2022, 2:43 AM

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on customer page, payment method

wary canyon Oct 5, 2022, 2:44 AM

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That means there's no payment methods attached to this customer yet.

eternal solar Oct 5, 2022, 2:44 AM

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oh okey

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so is there any way to charge?

wary canyon Oct 5, 2022, 2:47 AM

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You can't charge a customer if you don't have their payment method on file. You should create an invoice and send to them so that they can pay.

eternal solar Oct 5, 2022, 3:07 AM

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But i can see this on customer page

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When i try to Add Payment for this customer, at that time it shows blank page

wary canyon Oct 5, 2022, 3:19 AM

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Can you share with me the customer ID?

eternal solar Oct 5, 2022, 3:19 AM

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Actually all customers are added as guests

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there is no id created for customer

wary canyon Oct 5, 2022, 3:26 AM

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Guest customers are only available in Dashboard and you can't manipulate them via API. You should create real customer moving forward and also specify a customer when creating PaymentIntents or Checkout sessions.

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