Bartlett | Stripe Developers | Page 1

wintry hemlockBOT Oct 4, 2022, 9:44 AM

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slender hearth Oct 4, 2022, 9:48 AM

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Hi there,
You can cancel the related PaymentIntent of the bacs_debit mandate, if it's in processing status using Stripe API:
https://stripe.com/docs/api/payment_intents/cancel

strong spindle Oct 4, 2022, 9:51 AM

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OK thanks. I need to cancel the underlying mandate rather than an individual payment. For example if the customer is never going to be charged again.

slender hearth Oct 4, 2022, 9:53 AM

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For example if the customer is never going to be charged again.
Do you mean for a for example subscription ?

strong spindle Oct 4, 2022, 9:55 AM

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Exactly, I have a variable rate subscription (not managed in Stripe) which we charge our customers for every month via a Payment Intent. If the customer cancels that agreement or provides an alternate payment method I would like to cancel the direct debit mandate.

slender hearth Oct 4, 2022, 10:13 AM

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Ok let me check that

slender hearth Oct 4, 2022, 10:30 AM

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Thanks for your patience, actually you can revoke the mandate by updating the related Source object mandate.acceptance.status=refused so that the mandate will be revoked
https://stripe.com/docs/api/sources/update#update_source-mandate-acceptance-status

strong spindle Oct 4, 2022, 10:55 AM

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OK that makes sense. How do I find the source id from the mandate?

lone moth Oct 4, 2022, 11:03 AM

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not sure, looking

lone moth Oct 4, 2022, 11:50 AM

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hmm, I don't know if you can

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sorry for the delay on this, overall I suggest just writing an email to https://support.stripe.com/?contact=true with your exact use case and context, and we dig into if this is even possible

strong spindle Oct 4, 2022, 12:28 PM

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No worries, I've emailed support. This really should be possible as it looks unprofessional leaving mandates open all over people's accounts.

#Bartlett