BruceL | Stripe Developers | Page 1

hybrid impBOT Sep 30, 2022, 9:04 PM

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lyric thunder Sep 30, 2022, 9:04 PM

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Do you have any extensions on the browser you're looking at that modal from?

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Have you tried in incognito mode?

shadow shadow Sep 30, 2022, 9:10 PM

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I just tried in incognito mode with no extensions. the problem still exists...

lyric thunder Sep 30, 2022, 9:14 PM

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That seems like a bug. Can you write into support and include all the below information so the product developers can take a look?

OS version
Browser version
Snippets of the code that would allow them to reproduce

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https://support.stripe.com/contact/email

shadow shadow Sep 30, 2022, 9:14 PM

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I have an error in my console, but i m not sure if its the reason why the problem caused

half pivot Sep 30, 2022, 9:51 PM

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Hi 👋 @lyric thunder had to step away. Is it possible that there is some overlay or other part of a UI framework you are using that is stealing focus?

shadow shadow Sep 30, 2022, 10:01 PM

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I checked the z-index of the stripe overlay, it is on the top level. And I m able to click the button, but i have to click on where my cursor at(see in the picture)

half pivot Sep 30, 2022, 10:02 PM

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Okay what other UI libraries/frameworks are you using here?

shadow shadow Sep 30, 2022, 10:03 PM

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Devexpress

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and Vue

half pivot Sep 30, 2022, 10:04 PM

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I have seen some UI frameworks steal focus (even with the modal at the top of the z-index) but never this sort of offset.

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I would try stripping out other UI components on the page where you loading the Payment or Card element and see when the behavior of the 3DS modal changes

shadow shadow Sep 30, 2022, 10:07 PM

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okay, i will give it a try

half pivot Sep 30, 2022, 10:08 PM

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I've been using Vue + Vuetify for one of my test integrations but I haven't seen any issues with 3DS modals.

shadow shadow Sep 30, 2022, 10:10 PM

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maybe its devexpress issue. i will try then get back to you 😀

#BruceL