GastonLifschitz | Stripe Developers | Page 1

vapid shardBOT Sep 30, 2022, 2:03 PM

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signal dagger Sep 30, 2022, 2:04 PM

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Hi there 👋 I don't think we would have any insight into whether the emails went to spam, can you share the ID of a Subscription (sub_xxx) that you received a ticket about?

hollow hawk Sep 30, 2022, 2:08 PM

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For example: sub_1LELEPI2QiYH8V4pmpVfAhas

signal dagger Sep 30, 2022, 2:17 PM

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I'm seeing that Subscription wouldn't have generated a renewal email, but instead generated a trial ending email since the Subscription was getting ready to move out of a trial period. Our Support team is better suited to help answer whether that email was sent and if we have any additional insight about it (though I don't think they would know if it was routed to a spam folder). You can contact them here:
https://support.stripe.com/?contact=true

Stripe: Help & Support

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