#Bruna Pinto
north canopy
young needle
Hi, do you have a request id that you can share here? How did they change their Payment Method?
idle snow
It was done on Cutomer Portal
I'll will check the request id
how can i get the request id?
sub_1LkqUsBU70BIUlFgFD78P6AO
young needle
I could have done a better job explaining how to attain this, sorry. Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request
young needle
That request is trying to mark the invoice as paid outside of Stripe.
On this invoice, it has collection_method: charge_automatically so at the time of the invoice creation whatever the customer's default payment method will be used to automatically charge the customer.
For this one, it used the card but the charge failed to the fast that there was an insufficient fund.
Then, you made a request to paid the invoice outside of Stripe, https://dashboard.stripe.com/logs/req_DtgntznN6rWtwK
young needle
You'd communicate this to your customer and can retry charing the customer once they have sufficient funds. Their card is what is attached to the customer.
idle snow
So he won't have to pay the boleto, right? he only have tosettle the card issue, right?
young needle
You can retrieve the customer via the API https://stripe.com/docs/api/customers/retrieve and look at their Payment Method that way.
I'm unsure what you mean. But the above customer retrieve will have the Payment Methods attached to the customer.
idle snow
He made the subscription by selecting the payment method with boleto. Then, a boleto invoice was generated, but he decided to change the payment method through the customer portal, and did not pay the boleto.
and what you're saying is that this change was made automatically but it's just not settled yet because he doesn't have enough funds on the card, correct?
young needle
That is correct, this Payment Method was created on 9/12: https://dashboard.stripe.com/logs/req_YafM0tYLe5sGdA
idle snow
right! thanks for your help