#mpjhorner

1 messages · Page 1 of 1 (latest)

sick pathBOT
west goblet
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Hi 👋

Do you have a subscription ID you can share?

hallow gale
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it's sub_JCmKElS3yih57n

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The update call was request id req_yVAG8tjihMln3v

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@west goblet any joy?

west goblet
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I'm looking

west goblet
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No worries, it just got pretty chatty here for a sec

hallow gale
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Faster!

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S’all good 🙏🏼

west goblet
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Okay so you just updated the items array with a new item. So it should prorate the old item according to the time left on that billing cycle and apply the new price to the remaining time.

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Which would make me think the amount either the full higher price or somewhere in between

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I'm reaching out to my colleagues to help with this one.

hallow gale
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Appreciate it, I’m sure I am missing something as it’s a simple/frequent usecase for you for sure

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Appreciate urgency in this, over got few thousand subs expecting +20% tomorrow 👏🏼

west goblet
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Oh wait... duh....This is covering the brief period of the current cycle where the user gets the higher price and the full month at the higher price

hallow gale
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I don’t understand

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The period is 29 Sept - 29 Oct

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Today is 29th Sept so I would expect next month to be £30 no?
This isn’t cover more than 1 month period?

west goblet
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Our prorations calculate down to the second. You made the update request 20 hours into 29 Sept so the current period started with the lower price. You can see in the upcoming invoice page that the new invoice is for 29-Oct to 29-Nov

hallow gale
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Still don’t understand how if the billing day is same each month if I swap from a £25 plan to a £30 plan how the payment will be £35?

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I guess a better question is… is there a param to just have next payment at new price (end of current period)?

tired ibex
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Hi, stepping in as Snufkin has to step away. Please give me a few minutes to get caught up here.

hallow gale
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Thanks 🙏🏼

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Maybe I just want to disable prorations?

tired ibex
hallow gale
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If prorated param is none. Will it just defer price increase to the next billing cycle?

tired ibex
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No it would not. You're trying to update a price of a Subscription and bill it for the next cycle?

hallow gale
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Yep

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Ie, next charge is the new price

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(Exact amount)

tired ibex
hallow gale
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So get current subscription, update it with trial till end of current period and then have pro-rate to none right?

tired ibex
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That is correct!

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You should test this in your test environment to make sure that it meets your use case.