Wizard

[boreal scarab]

Where are you seeing that error?

[verbal acorn]

hi!

I'm seeing it when I try to create a test subscription in that account

[boreal scarab]

Gotcha. Can you share the request ID? https://support.stripe.com/questions/finding-the-id-for-an-api-request

[verbal acorn]

sure let me see if it showed up

[thorn crystal]

Hi, so sorry to trouble you, while I was researching the issue, one of my team solved the issue

I am not 100% clear at this stage what they did, when we have detailed the solution I will report back so other people can benefit

tyvm for responding, it is appreciated

[boreal scarab]

@thorn crystal I think you're in the wrong thread

[verbal acorn]

thank you!

[boreal scarab]

@verbal acorn Can you share the request ID?

[verbal acorn]

doesn;t appear to be showing up from earlier today

[boreal scarab]

Do you have connect accounts?

And did you try to create the subscription from the dashboard or API?

[verbal acorn]

from the dashboard

yes i have connect accounts

[boreal scarab]

Ah. If it's not showing up in your request logs, you might have done it on a Connect account instead

[verbal acorn]

correct i was under the connect account

is there a log for that?

that exists in the product?

[boreal scarab]

Yeah if you go to the logs section, you can click "Filter" -> "More" -> "Account" -> then check both boxes for connect accounts

But likely the issue is you just need to request card_payments on the Connect account: https://stripe.com/docs/api/accounts/update#update_account-capabilities-card_payments-requested

[verbal acorn]

req_DrKTigo2eQFCMx

the request ID

thanks for your patience

[boreal scarab]

Yep. You just need to request card_payments (as shown above)