#Harry_QuickReply

1 messages · Page 1 of 1 (latest)

ancient kiteBOT
slate apex
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hello! going through the previous conversation, give me a while

tiny hedge
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Thanks a lot. take your time

slate apex
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could you elaborate more on why you say you're not able to create a charge?

tiny hedge
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This is the payment I have taken from the customer via payment link.

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When I go to customer's profile, it does not show payment method, and there is no option to create payment (its greyed out)

slate apex
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ah alright

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so the bit where you mentioned payment method is not saved to customer profile - did you enable this option for the payment link?

tiny hedge
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I didn't open advanced options. let me check

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Don't have this option, when I am editing an exiting payment link

slate apex
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Can you share your account id so that I can take a closer look at how your integration works? You can find your account id by logging in to https://dashboard.stripe.com/settings/account. It'll be in the upper right hand corner and looks like acct_123

tiny hedge
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Got it with a bit of experiment. When I choose a product (whether one-time or recurring) there is an option to save. When I choose "Customer can choose what to pay" then this option is not there

slate apex
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great!