#jskitz

1 messages · Page 1 of 1 (latest)

tulip mistBOT
torn violet
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Hi there

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Can you provide the Subscription ID for me to look at?

sly beacon
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sub_1LlCw5GlyfQqa0B5dEAo358V

torn violet
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Thanks, taking a look

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Okay so I see one checkout.session.completed event for that Customer (evt_1LlKrcGlyfQqa0B5ifFPEtsq) which aligns with sub_1LlKrZGlyfQqa0B57pEjzRJy where the initial invoice was successfully paid.

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I'm not seeing another checkout.session.completed event though that indicates the initial Checkout was ever successful.

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So it looks like the customer basically just created a new Session to successfully checkout the second time

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But there was never a case here where the customer did not successfully pay and the Checkout Session actually was completed

sly beacon
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that doesn't seem to be true from our analytics

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from our analytics, she went through the checkout process, then we received a checkout success, and received webhooks that suggest the subscription was active. This all happened around 6pm on Sept 23rd. Then on 8:33am on Sept 24th, we received webhooks that said the subscription was inactive and the state changed to Incomplete Expired

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The subscription was definitely active as of Sun, Oct 23, 2022 6:00 PM based on our analytics

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@torn violet you still here?

torn violet
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The Sub that became active at 6pm was sub_1LlKrZGlyfQqa0B57pEjzRJy

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The one that expired was sub_1LlCw5GlyfQqa0B5dEAo358V

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I think you are mixing up your Subs

sly beacon
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the one that I see as active is sub_1LlKrZGlyfQqa0B57pEjzRJy

torn violet
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Yes that is what I wrote above

sly beacon
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the one I see as incomplete is sub_1LlCw5GlyfQqa0B5dEAo358V

torn violet
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Yep

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That is also what I stated

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So we are aligned

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If you look at the events for sub_1LlCw5GlyfQqa0B5dEAo358V you will not see a checkout.session.completed event

sly beacon
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ahh, okay, so she started checkout, did not complete it

torn violet
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Correct

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Started a Checkout Session, did not complete it

sly beacon
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and so 23 hours later, we received that webhook for that one

torn violet
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Then started a new Checkout Session

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And completed the second one

sly beacon
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ahhh got it

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okay thanks... one follow up, on events page, I can filter by that subscription event?

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subscription ID?

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how do I see all events related to that ID?

torn violet
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Yes

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At the bottom

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Click "View more events"

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Then there is a filter in the top right

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Where you can filter by type

sly beacon
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or from logs?

torn violet
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The Sub DB page

sly beacon
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okay, there is no interface to it. I just append the ID?

torn violet
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Not sure what you mean by that exactly? You view the Subscription in the Dashboard. There are various ways to go there, but if you want to go there directly from URL then yes append Subscription ID to https://dashboard.stripe.com/subscriptions/

sly beacon
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I just meant I had not discovered I could do that because I didn't see a place to insert a resource ID. So was just being clear that I have to append the ID to see that view?

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basically for training others on the team to be able to do this

torn violet
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You don't have to. You could go from the Customer page for instance

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Then you can see there is a Subscriptions area

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Which will show active Subs

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And there is a little button on the right that says "View 1 expired"

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And you could get to this Subscription that way as well

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There are a variety of paths.

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But yeah, the URL route might be easiest if you want to just make it simple for your team

sly beacon
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okay, sounds good... thanks